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Cloud Software Technical Specialist

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Acronis Full time
Job Description

Acronis is a leader in the field of cyber protection, providing comprehensive solutions that integrate security and data management. We are seeking a highly skilled Cloud Frontline Technical Support Specialist to join our team and contribute to the success of our mission.

The ideal candidate will possess strong technical skills, excellent communication abilities, and a customer-centric approach. As a member of our support team, you will be responsible for troubleshooting and resolving complex technical issues related to Acronis Cyber Platform, while providing exceptional service to our customers and partners.

About the Role:

  • Responsible for handling technical inquiries and support requests from customers and partners.
  • Analyze and resolve various technical incidents involving Acronis products.
  • Develop and maintain strong relationships with partners through effective communication and issue resolution.
  • Collaborate with internal teams to ensure seamless problem-solving and efficient issue escalation.
  • Maintain deep knowledge of company operations to provide accurate and timely support to customers and partners.
  • Meet and exceed performance metrics set for the role, including customer satisfaction, productivity, and quality of interaction.