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Branch Operations Specialist

2 weeks ago

Ipoh, Perak, Malaysia TIME's group Full time

At TIME's group, we are committed to delivering exceptional customer service. As a Branch Services Executive, you will play a vital role in ensuring our branch operations run smoothly and efficiently.

Key Responsibilities:
  • Attend to walk-in and call-in enquiries from agency force and policyholders;
  • Provide accurate information and explanations regarding service requests and ensure all transactions are compliant with Standard Operating Procedures and Guides;
  • Handle premium collections, claims, policy servicing, surrender, and new business processes to meet service standards;
  • Ensure collection of documents and follow-ups with intermediaries, customers, and business partners to fulfill outstanding requirements;
  • Provide excellent customer service, telephone inquiries, greetings, escalations of service matters, or customer complaints;

Requirements:

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field;
  • At least 1 year(s) of working experience in the related field or Fresh Graduates are encouraged to apply;
  • Able to work in Ipoh;
  • Preferably Executive specializing in Branch Operations or equivalent;
  • Required language(s): English, Bahasa Malaysia;