Executive - Business Channels (Operations & Customer Service)
4 weeks ago
Executive - Business Channels (Operations & Customer Service)
If you are looking to excel and make a difference, take a closer look at us…
Engage with walk in customers for transaction processing followed by need based discussion with customers for cross selling. Recommend Bank's products and services to customers and responsible for high levels of Customer service and seamless transactions.
Key Responsibilities and Accountabilities
Sales & Service
- Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
- Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
- Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
- Perform Meeter-Greeter/Navigator role on rotational basis / as applicable;
- Assist in calling up customers for service / sales interactions;
- Step out of the branch to meet customers for service / sales discussions occasionally / as applicable;
- Support Bank's Digital Transformation initiatives including Connect Penetration and OTC Transaction migration;
- Accept assignments as required to maintain adequate staffing levels throughout branch network;
Operations
- Carry out Branch RCSA through sample checking and effective rectification as applicable;
- Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
- Over-ride transactions as per Bank defined transaction limits;
- Read, understand and comply with Bank's internal SOPs as applicable;
- Be on stand-by during weekend for SST activities, as and when applicable;
- Perform Relief CSOM/2nd Liner functions as and when applicable;
- Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier);
- Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation;
- Observe and comply with the Bank's Code of Conduct & Ethics;
Other Responsibilities
- Maintain confidentiality of customers and Bank's information in a responsible manner;
- Keep a clean, organized work area and maintain a professional appearance;
- Attend all trainings as applicable including e-learning/Workday;
- Filing of reports;
- Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc;
- Carry out other duties as assigned periodically.
Managerial (team/group responsibilities)
- Supervise clerical / other staff where applicable;
- Support a conducive working environment among team members.
Organizational (organizational responsibilities)
- Represent HLB in relationship building with the community;
- Provide support to the Branch Manager/Customer Service and Operations Manager to deliver the expected levels of customer service, cross-selling (for products applicable) and contribute to operational control and compliance as specified by the Bank.
Requirements
Education/Qualification
- Degree/Diploma Holder
Experience
- Related working experience in financial institution or related field;
- Possess customer interaction / cash handling / transaction processing / sales experience;
Special Skills
- Basic banking knowledge;
- High level of integrity and accountability;
- Excellent service mindset and communication skills and cross selling skills;
- Professional appearance and courtesy;
Certification/Licensing Requirements
- FIMM / UT license;
- PCE & TBE license;
-
Ipoh, Perak, Malaysia Hong Leong Bank Full timeExecutive - Business Channels (Operations & Customer Service)If you are looking to excel and make a difference, take a closer look at us...The Operation & Customer Service Executive's key responsibility is to engage with walk-in customers for transaction processing followed by need-based discussion with customers for cross-selling. Additionally, you will...
-
Executive - Business Channel Management
2 days ago
Ipoh, Perak, Malaysia Hong Leong Bank Full timeJob SummaryThe Executive - Business Channel Management role is responsible for leading the development and implementation of business channel strategies to drive revenue growth and improve customer satisfaction.Main ResponsibilitiesDevelop and execute business plans to achieve sales targets and improve customer engagement.Lead cross-functional teams to...
-
Business Channels Operations Specialist
2 days ago
Ipoh, Perak, Malaysia Hong Leong Bank Full timeAbout the RoleThis is an exciting opportunity for a Business Channels Operations Specialist to join our team and contribute to delivering exceptional customer experiences.Key AccountabilitiesCollaborate with cross-functional teams to develop and implement operational strategies that drive business growth.Design and implement processes to improve customer...
-
Channel Growth Manager
1 week ago
Ipoh, Perak, Malaysia U Mobile Sdn Bhd Full timeGrow Your Career with U MobileAs a channel growth manager, you will be responsible for planning and acquiring sales by implementing sales and marketing strategies set out. You will also assist the sales team in all sales and business development activities and maintain good customer relationships and service existing business counterparts as well as...
-
Customer Service Executive
2 days ago
Ipoh, Perak, Malaysia Hong Leong Bank Full timeJob OverviewWe are seeking a skilled and customer-focused individual to join our team as a Customer Service Executive in Branch Operations.Key ResponsibilitiesProvide exceptional customer service to walk-in customers, ensuring high levels of satisfaction and loyalty.Engage with customers to understand their needs and recommend relevant products and...
-
Ipoh, Perak, Malaysia Hong Leong Bank Full timeAbout the JobWe are seeking a highly motivated and experienced individual to fill the role of Branch Operations and Customer Service Manager.Main ResponsibilitiesOversee the daily operations of the branch, ensuring efficient and accurate processing of transactions.Lead and motivate a team of customer service executives to deliver exceptional customer...
-
Executive in Business Channels
3 days ago
Ipoh, Perak, Malaysia Hong Leong Bank Full timeSales & Service ResponsibilitiesWe are seeking a skilled individual to provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;The successful candidate will be responsible for carrying clear targets for specific products - CASA and FD Book growth and account...
-
Admin cum Customer Service Executive
2 weeks ago
Ipoh, Perak, Malaysia SNS Network (M) Sdn. Bhd. Full timeAdmin cum Customer Service ExecutiveResponsibilities:To efficiently handle inbound and outbound customer call inquiries to ensure customer satisfaction by providing excellent Customer Services.Performing inspections, preparing reports, managing warranty claims, etc., to ensure the highest quality of work and that all Service Level Agreements are...
-
Executive Banking Relationship Specialist
2 days ago
Ipoh, Perak, Malaysia Standard Chartered Full timeKey ResponsibilitiesWe are seeking an Executive Banking Relationship Specialist to manage and develop relationships with high-profile clients, driving business growth and meeting the bank's strategic objectives. You will provide exceptional customer service, delivering financial solutions while managing operational risk and regulatory requirements.You will...
-
Business Operations Executive
2 days ago
Ipoh, Perak, Malaysia Kamaya Electric (M) Sdn Bhd Full timeJob DescriptionThe successful Business Operations Executive will be responsible for managing the company's financial operations, including reconciling bank statements and bookkeeping ledgers.Main ResponsibilitiesReconcile financial records to ensure accuracy and completenessAnalyze employee expenditures to identify areas of improvementManage income and...
-
Business Growth Strategist
1 week ago
Ipoh, Perak, Malaysia Wipro Unza Malaysia Full timeAbout This OpportunityJoin Wipro Unza Malaysia as a Sales Executive in Ipoh, Perak, and take on a challenging role that offers opportunities for growth and development. As a Sales Executive, you will be responsible for driving sales growth, developing and implementing sales plans, leading teams, and overseeing branch operations.ResponsibilitiesDevelop and...
-
Business Operations Coordinator
1 week ago
Ipoh, Perak, Malaysia GREAT EASTERN Full timeCompany Overview:GREAT EASTERN is a leading insurer with a legacy spanning over a century. Our commitment to trust, integrity, and excellence has earned us a reputation as one of Asia's premier insurance providers.We pride ourselves on our customer-centric approach, delivering tailored solutions that meet the unique needs of each individual or business. Our...
-
Associate, Customer and Agent Service Centre
3 weeks ago
Ipoh, Perak, Malaysia Great Eastern Life Full timeJob Description - Associate, Customer and Agent Service Centre (GELM Operations-Ipoh) (25000039)Job Number:25000039Discover the GREAT in your career.As a LIFE company, our customers are at the heart of all that we do. Being one of Asia's leading insurers for over a century, we have built a long-lasting legacy of trust with our customers over many...
-
Customer Service Representative
6 days ago
Ipoh, Perak, Malaysia Coherent Corp. Full timeCoherent Corp. is a dynamic and fast-paced organization that requires a skilled Customer Service Representative - Order Management. As a key member of our team, you will be responsible for reviewing hub inventories and aging, liaising with customers for hub pull, and working closely with factories for hub replenishments.Key Responsibilities:Troubleshoot all...
-
Senior Business Operations Analyst
23 hours ago
Ipoh, Perak, Malaysia II-VI UK, Ltd. Full timeCompany OverviewWe are a global leader in lasers, engineered materials, and networking components. Our vertically integrated manufacturing company develops innovative products for diversified applications.Job DescriptionProvide sales support to Global RSM / KAM and to Sales Representatives.Troubleshoot all operational issues related to customers' POs and...
-
Customer Service Executive
2 weeks ago
Ipoh, Perak, Malaysia Prudential Hong Kong Limited Full timeJob SummaryTo deliver exceptional customer experiences by handling incoming telephone enquiries, issues or complaints related to Prudential products or services. This involves providing polite, professional and accurate responses in accordance with agreed service standards. Additionally, making ad-hoc outgoing calls to customers as required to resolve or...
-
Business Development Manager
3 days ago
Ipoh, Perak, Malaysia Alliance Bank Full timeAbout Us:At Alliance Bank Malaysia Berhad, we offer a wide range of banking and financial solutions to cater to the diverse needs of our customers. Our business model is built on providing easy access to our services through various channels, ensuring that our customers can manage their finances with ease.The SME portfolio is a crucial part of our business,...
-
Business Development Executive
4 weeks ago
Ipoh, Perak, Malaysia Pristine Glory Full timeWe are looking for a competitive and trustworthy Business Development Executive to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.ResponsibilitiesDevelopment of new sales market according to company's direction.Provide solutions and support to meet clients'...
-
Senior Business Development Manager
1 week ago
Ipoh, Perak, Malaysia Wipro Unza Malaysia Full timeJob OverviewThis Sales Executive position offers an exciting opportunity to join our dynamic team in Ipoh, Perak. As a Sales Executive, you will play a vital role in driving sales growth, developing and implementing sales plans, leading teams, and overseeing branch operations.Main ResponsibilitiesDrive sales growth and develop strategic plans to meet...
-
Operations Coordinator
6 days ago
Ipoh, Perak, Malaysia Coherent Corp. Full timeWe are seeking an Operations Coordinator - Customer Success to join our team at Coherent Corp. In this role, you will be responsible for coordinating shipments and resolving issues with a good understanding of incoterms, as well as providing sales support to Global RSM / KAM and to Sales Representatives.Main Responsibilities:Liaise and work closely with...