Executive - Business Channels (Operations & Customer Service)
4 days ago
Executive - Business Channels (Operations & Customer Service)
If you are looking to excel and make a difference, take a closer look at us…
Engage with walk in customers for transaction processing followed by need based discussion with customers for cross selling. Recommend Bank's products and services to customers and responsible for high levels of Customer service and seamless transactions.
Key Responsibilities and Accountabilities
Sales & Service
- Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
- Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
- Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
- Perform Meeter-Greeter/Navigator role on rotational basis / as applicable;
- Assist in calling up customers for service / sales interactions;
- Step out of the branch to meet customers for service / sales discussions occasionally / as applicable;
- Support Bank's Digital Transformation initiatives including Connect Penetration and OTC Transaction migration;
- Accept assignments as required to maintain adequate staffing levels throughout branch network;
Operations
- Carry out Branch RCSA through sample checking and effective rectification as applicable;
- Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
- Over-ride transactions as per Bank defined transaction limits;
- Read, understand and comply with Bank's internal SOPs as applicable;
- Be on stand-by during weekend for SST activities, as and when applicable;
- Perform Relief CSOM/2nd Liner functions as and when applicable;
- Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier);
- Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation;
- Observe and comply with the Bank's Code of Conduct & Ethics;
Other Responsibilities
- Maintain confidentiality of customers and Bank's information in a responsible manner;
- Keep a clean, organized work area and maintain a professional appearance;
- Attend all trainings as applicable including e-learning/Workday;
- Filing of reports;
- Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc;
- Carry out other duties as assigned periodically.
Managerial (team/group responsibilities)
- Supervise clerical / other staff where applicable;
- Support a conducive working environment among team members.
Organizational (organizational responsibilities)
- Represent HLB in relationship building with the community;
- Provide support to the Branch Manager/Customer Service and Operations Manager to deliver the expected levels of customer service, cross-selling (for products applicable) and contribute to operational control and compliance as specified by the Bank.
Requirements
Education/Qualification
- Degree/Diploma Holder
Experience
- Related working experience in financial institution or related field;
- Possess customer interaction / cash handling / transaction processing / sales experience;
Special Skills
- Basic banking knowledge;
- High level of integrity and accountability;
- Excellent service mindset and communication skills and cross selling skills;
- Professional appearance and courtesy;
Certification/Licensing Requirements
- FIMM / UT license;
- PCE & TBE license;
-
Business Channels Operations Lead
1 day ago
Ipoh, Perak, Malaysia Hong Leong Bank Full timeJob OverviewHong Leong Bank is seeking an experienced Executive to lead our Business Channels team. As a key member of our operations team, you will be responsible for managing customer relationships and driving sales growth.Main ResponsibilitiesProvide exceptional customer service to walk-in customers and contribute to high levels of CSAT scores;Carry clear...
-
Financial Services Executive
3 days ago
Ipoh, Perak, Malaysia Hong Leong Bank Full timeJob Description:We are seeking a highly skilled and experienced Financial Services Executive to join our team in Business Channels. The successful candidate will be responsible for providing exceptional customer service, driving sales growth, and ensuring seamless transactions.Key Responsibilities:Provide superior customer service to walk-in customers and...
-
Operations and Customer Service Leader
3 days ago
Ipoh, Perak, Malaysia Hong Leong Bank Full timeAbout Us:Hong Leong Bank is a leading financial institution that offers a wide range of banking services to individuals and businesses.Our Vision:To be the preferred bank in Southeast Asia, renowned for its excellent customer service and innovative financial solutions.Why Join Us?We offer a dynamic and supportive work environment, opportunities for...
-
Executive - Customer Service Manager
1 day ago
Ipoh, Perak, Malaysia Hong Leong Bank Full timeAbout the RoleWe are looking for an experienced Executive to join our team as a Customer Service Manager. As a key member of our operations team, you will be responsible for managing customer relationships and driving sales growth.Key ResponsibilitiesEngage with walk-in customers for transaction processing followed by need based discussion with customers for...
-
Channel Sales Representative
1 day ago
Ipoh, Perak, Malaysia U Mobile Sdn Bhd Full timeSales Role DescriptionMaintain good customer relationships and service existing business counterparts as well as prospects.Assist the sales team in all sales and business development activities.Plan and acquire sales by implementing sales and marketing strategies set out.Close coordination and support to internal and external operations supporting...
-
Business Development Manager
5 days ago
Ipoh, Perak, Malaysia Wipro Unza Malaysia Full timeAt Wipro Unza Malaysia, we are seeking an experienced Sales Executive to join our team in the Southern Region. The successful candidate will be responsible for managing distributor relationships, expanding business into new trade channels, and driving sales growth.This role involves developing and executing sales strategies, building and coaching a team of...
-
Business Development Executive
4 days ago
Ipoh, Perak, Malaysia Pristine Glory Full timeWe are looking for a competitive and trustworthy Business Development Executive to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.ResponsibilitiesDevelopment of new sales market according to company's direction.Provide solutions and support to meet clients'...
-
Sales and Customer Service Lead
1 day ago
Ipoh, Perak, Malaysia GMG Full time**Retail Supervisor Job Summary**We are seeking a skilled Retail Supervisor to join our team at GMG. The successful candidate will be responsible for supervising sales operations and achieving sales targets.Duties and ResponsibilitiesAdministrative Procedures: Maintain administrative procedures and ensure timely submission of documents according to company...
-
Store Operations Executive
2 days ago
Ipoh, Perak, Malaysia Viqsports Full timeRole SummaryThe Store Operations Executive will be responsible for overseeing the day-to-day operations of the store.This includes managing the sales team, monitoring store operating costs, analyzing sales data, and developing pricing strategies to improve profitability.The successful candidate will have 3-5 years of experience in sales management, with a...
-
Executive, Field Sales
4 days ago
Ipoh, Perak, Malaysia DKSH Group Full timeTitle: Executive, Field Sales (FMCG, Ipoh)Location: Ipoh, MY, MYGlobal Business Unit: CGJob Function: SalesRequisition Number: 177965Job SummarySell products/services to achieve sales targets for assigned businesses/territories and overall business objectives.General ResponsibilitiesSupport superior in managing day-to-day operating expenditures against...
-
Customer Service Ambassador
1 day ago
Ipoh, Perak, Malaysia HABIB Full timeAbout the RoleWe are looking for a skilled Retail Sales Expert to join our team at HABIB. In this role, you will be responsible for selling and serving customers, adhering to operational procedures, and presenting an informative and helpful image to our customers. You will also coordinate with sales staff on activities planned to ensure that our showroom...
-
Sales and Operations Specialist
5 days ago
Ipoh, Perak, Malaysia KKV & TC Malaysia Full timeAbout the Role:We are seeking a Sales and Operations Specialist to join our team at KKV & TC Malaysia.Key Responsibilities:Sales Performance:Monitor sales turnover indicators and develop strategies to improve performance.Analyze sales data to inform business decisions.Operational Efficiency:Develop and implement strategies to improve operational...
-
Customer Experience Specialist
3 days ago
Ipoh, Perak, Malaysia Hong Leong Bank Full timeWhat We Offer:A dynamic and supportive work environment, opportunities for professional growth and development, and a competitive remuneration package.Responsibilities:Provide superior customer service to walk-in customers and contribute to expected levels of CSAT scores and Mystery Shopping Results;Drive sales growth through effective cross-selling and...
-
Sales Executive
4 days ago
Ipoh, Perak, Malaysia DKSH Group Full timeJob DescriptionSell products/services to achieve sales targets for assigned businesses/territories and overall business objectives.Key ResponsibilitiesSupport superior in managing day-to-day operating expenditures against budgets to ensure efficient usage of resources.Implement action plans (e.g. make regular calls/visits, take orders) to achieve sales...
-
Business Operations and Sales Liaison
4 days ago
Ipoh, Perak, Malaysia Agensi Pekerjaan ProTalent Sdn Bhd Full timeAbout UsWe are Agensi Pekerjaan ProTalent Sdn Bhd, a leading recruitment agency in Malaysia. We are committed to delivering exceptional recruitment services to our clients and candidates.We are currently seeking a highly organized and detail-oriented Sales Administrator to join our team. As a key member of our sales department, you will be responsible for...
-
Ipoh, Perak, Malaysia Agensi Pekerjaan ProTalent Sdn Bhd Full timeJob DescriptionWe are looking for a highly motivated and experienced Sales Administrator to join our team. As a key member of our sales department, you will be responsible for accurately booking orders in Oracle and ensuring compliance with audit and revenue policies.You will also be responsible for coordinating and resolving shipment issues, understanding...
-
Business Operations Manager
1 day ago
Ipoh, Perak, Malaysia Family Confectionery Sdn Bhd Full timeRole SummaryThis is an exciting opportunity for a highly motivated and experienced Finance Manager to join our team at Family Confectionery Sdn Bhd. As a key member of our finance department, you will be responsible for leading the accounting and financial planning functions.Key ResponsibilitiesFinancial Governance:Develop and implement financial strategies...
-
Customer Service Specialist
7 days ago
Ipoh, Perak, Malaysia Gulf Marketing Group (GMG Group) Full timeGulf Marketing Group (GMG Group) is an Equal Opportunities EmployerWe welcome applications from diverse candidates who share our values and commitment to excellence.Candidate RequirementsPrior retail or customer service experience preferred but not required.Must be available to work a variety of shifts, including evenings and weekends.High School diploma or...
-
Sales Representative
7 hours ago
Ipoh, Perak, Malaysia DKSH Full timeJob SummaryThe incumbent works closely with the Sales Manager in managing the Consumer Health channel.General ResponsibilitiesSupport superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources.Implement action plans (e.g. make regular calls/visits, take orders, etc.) to achieve sales targets for...
-
Shipping Operations Executive
3 days ago
Ipoh, Perak, Malaysia Coherent Corp. Full timeOur TeamAt Coherent Corp., we value teamwork and collaboration. As a Shipping Analyst, you will be part of a diverse group of professionals who share a passion for innovation and excellence. Our team members are committed to driving business results through collective efforts, and we foster an inclusive environment where everyone's voice is heard and...