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Fulfillment Operations Coordinator

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia SAS Full time
About Our Team

We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.

We're committed to diversity and inclusion, making sure everyone feels welcome and valued.

Job Description
  1. Configure and manage order fulfillment processes to ensure efficient, accurate, and timely delivery of products to customers.
  2. Analyze Customer Configuration Plans to ensure all offerings are sellable and required offerings are quoted.
  3. Troubleshoot issues related to order configuration and implement corrective action promptly.
  4. Collaborate with customers and global staff to provide optimum account management.
  5. Assess implications of licensing and pricing policies and other customer license management issues.
  6. Ensure accuracy of data related to customer software licenses.
  7. Generate license keys for delivery to customers.
  8. Update customer install base to add new license observations and coordinate special requirements as needed.
  9. Perform regular checks and audits to validate order configurations, ensuring adherence to company standards and compliance requirements.