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Customer Service Representative for Nighttime Operations

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia RADEX MARKETS Full time
Customer Service Representative for Nighttime Operations

We are seeking a highly skilled Customer Service Representative for our nighttime operations team. This individual will provide exceptional customer service and support to our clients during late-night hours.

Key Responsibilities:

  • Respond promptly to customer inquiries via live chat, email, and phone calls
  • Provide first-line technical support to resolve customer issues efficiently
  • Collaborate with the KYC team to ensure seamless customer experience
  • Conduct daily handovers to maintain effective communication within the team

Requirements:

  • Previous experience in customer service within the financial sector, preferably in the FX industry
  • Strong written and spoken English skills
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team

Benefits:

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Opportunities for career growth and advancement