Strategic Scheduling Leader

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Tata Consultancy Services Full time
About the Job

We are looking for a talented Strategic Scheduling Leader to join our team. As a key contributor, you will be responsible for designing and implementing strategic scheduling and capacity planning initiatives that drive business success.

The ideal candidate will have a deep understanding of workforce management fundamentals, including scheduling, capacity planning, and resource allocation. You will lead a high-performing team and collaborate with cross-functional stakeholders to achieve organizational objectives.

Key Responsibilities
  • Develop and implement strategic scheduling and capacity planning initiatives to optimize resource utilization and improve productivity.
  • Lead a responsive Resource Planning team to meet required standards and deliver on critical staff planning activities.
  • Analyze volume drivers by source, handle time, and root cause to effectively identify event avoidance and contact reduction opportunities.
  • Ensure clear goals, objectives, and performance standards are established and communicated across all levels within the team and with cross-functional partners.
Requirements
  • Bachelor's degree in Business Administration or related field.
  • At least 8 years of experience in the workforce management field, with at least 2 years in a managerial role.
  • Excellent understanding of WFM fundamentals with proven experience in the design, development, and implementation of strategic workforce planning in a diverse/matrixed organizational environment.
  • Proficiency in Business English, Malay - both verbal and written.


  • Kuala Lumpur, Kuala Lumpur, Malaysia ASTRO Holdings Behad Full time

    As a Strategic Business Leader at ASTRO Holdings Berhad, you will be responsible for driving business growth and operational efficiency across the organization.About the RoleThe ideal candidate will have a Bachelor's degree in Business Administration or a related field, with a minimum of 8 years of experience in project management, business analysis, and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Anchanto Full time

    About the RoleThis Senior Strategic Accounts Leader will be responsible for driving Year-over-Year topline growth for assigned portfolio of existing Regional Strategic Accounts. The successful candidate will have a strong track record of delivering quota targets through upsells, cross-sells, and strategic partnerships.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Executive Recruiters Full time

    Senior Corporate Development ManagerAbout the RoleWe are seeking a highly skilled Strategic Planning Leader to join our team as a Senior Corporate Development Manager. As a key member of our Executive Recruiters organization, you will play a critical role in driving business growth and expansion.Key ResponsibilitiesDevelop and execute strategic plans to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia 婵物捨 Full time

    Job SummaryThe Strategic Financial Leader is responsible for managing all expenses across multiple business units, leading and directing a staff of financial analysts in monitoring and analyzing expenses enterprise-wide.This role involves formulating and managing corporate financial policy and plans, evaluating the effectiveness of current expense management...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hiredly X Full time

    This role is ideal for a Strategic Growth Leader who drives business expansion through sales and new opportunities.The ideal candidate will collaborate with Sales and Marketing, lead strategic planning, and guide the sales team to boost revenue.Responsibilities include facilitating business growth in terms of sales and developing new business...


  • Kuala Lumpur, Kuala Lumpur, Malaysia CelcomDigi Full time

    We are seeking a seasoned strategic business leader to drive Infront Consulting's growth, focusing on strengthening DevOps capabilities to serve CelcomDigi's internal needs and external customers.Key ResponsibilitiesDevelop and execute Infront's comprehensive DevOps strategy and service portfolio, aligned to CelcomDigi's strategic direction.Define the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Mudah Healthcare Full time

    Mudah Healthcare, a leading management and consulting company in the healthcare industry, seeks an experienced Strategic Financial Leader to join its team in Kuala Lumpur. This is a full-time, on-site role where you will be responsible for:About Mudah HealthcareWe are a turnkey solutions provider for players in the healthcare industry, operating through four...


  • Kuala Lumpur, Kuala Lumpur, Malaysia LexisNexis Full time

    About the RoleWe are seeking a skilled Strategic Sales Leader to drive new business acquisition in Legal, Corporate, Government, and Academic sectors.Sales & Revenue GenerationDevelop and execute strategic sales plans to meet and exceed monthly, quarterly, and annual sales targets.Actively drive new business and expand our client base within the legal,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Recruit Edge Solutions Full time

    We are seeking a Strategic Finance Leader to join our team. As a key member of our finance leadership team, you will partner with business leaders to ensure strong financial performance, compliance, and risk management. The ideal candidate will have experience in a multinational, manufacturing environment and the ability to lead in a fast-paced...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Citaglobal Berhad Full time

    We are seeking a Strategic Planning and Operations Leader to join our team at Citaglobal Berhad. This critical role will be responsible for driving business growth through strategic planning and operations.ResponsibilitiesDevelop and implement the Group's strategic planning process, including setting objectives, developing strategic goals, and monitoring...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    Company OverviewWe are a cutting-edge tech firm in Malaysia, revolutionizing consumer financing with an AI-powered platform tailored for hire purchase businesses and other lending services.This role is pivotal to our regional expansion strategy, and we seek a visionary finance leader who can drive strategic decision-making and support key growth initiatives.


  • Kuala Lumpur, Kuala Lumpur, Malaysia VSTAR Full time

    VSTAR.com is a global forex and CFD broker offering a range of products and services to individuals and institutions.About the OpportunityWe are seeking a Strategic Growth Leader to join our team in Kuala Lumpur, Malaysia.Responsibilities:Develop and implement effective sales strategies to meet growth targets.Collaborate with internal teams to optimize...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Full time

    Equity Management Career at Standard CharteredWe are seeking a skilled Strategic Equity Leader to join our team. In this role, you will be responsible for driving revenue management, new business and strategic initiatives across different business segments.You will also contribute to overall Wealth management P&L through driving or participating in Wealth...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SUS ENVIRONMENT Full time

    About the RoleWe are seeking a highly experienced and skilled Strategic Investment Leader to join our team. As a key member of our organization, you will be responsible for identifying investment opportunities, conducting market research, and developing business strategies to drive growth.Key Responsibilities:Market Analysis: Conduct in-depth analysis of...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Publicisgroupe Full time

    About the RoleWe are looking for a seasoned Strategic Media Leader to lead our media planning efforts and drive business growth for our clients. This individual will be responsible for developing and executing comprehensive media strategies that deliver results.Key AccountabilitiesSupport the Media Director in ensuring high client satisfaction scores by...


  • Kuala Lumpur, Kuala Lumpur, Malaysia OCIM Sdn. Bhd Full time

    **Job Overview**At OCIM Sdn. Bhd, we are seeking a highly skilled Strategic Business Development Leader to spearhead the identification, evaluation, and development of new business opportunities aligned with our strategic objectives.The successful candidate will lead cross-functional teams in conducting market research and competitive analysis to identify...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Bank Islam Malaysia Berhad Full time

    About the RoleWe are seeking a strategic Strategic Data Leader to join our team at Bank Islam Malaysia Berhad. In this role, you will be responsible for leading the development and implementation of sophisticated statistical models, including decision trees, regression analysis, and other predictive techniques to support business strategies.You will design...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Mindshare Spain SA Full time

    Job DescriptionThe ideal candidate will be a strategic media leader, responsible for crafting and implementing creative & effective communication campaigns, grounded in strategy and insights to drive our client's business ambitions. As a member of the planning team, this role requires skills/experience in digital media apart from mainstream media.Key...


  • Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Full time

    About the RoleWe are seeking a Strategic Operations Leader to join our team at OCBC. As an Executive Director of Operations, you will be responsible for leading and supervising a team of staff in the department.Key Responsibilities:Lead and supervise a team of staff in the department to ensure effective daily operations.Plan capacity and allocate resources...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full time

    Our client, a prominent player in the exhibition and event management sector, is currently seeking an exceptional Strategic Finance Leader to oversee their financial trajectory.Directly responsible to the CEO.Main Objectives:Establish and execute the company's financial strategy, focusing on financial planning, risk management, and investment...