F&B Operations Director

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Qra Sdn Bhd Full time

About the Role

At Qra Sdn Bhd, we're seeking a highly skilled F&B Operations Manager to lead our Front-of-House (FOH) operations across all outlets. This is a fantastic opportunity for someone passionate about delivering exceptional customer experiences and driving operational excellence.

Key Responsibilities:

  1. Oversee FOH operations, ensuring smooth execution and service consistency across all outlets.
  2. Implement standard operating procedures (SOPs) and best practices to maintain high standards for food quality, service, cleanliness, and hygiene.
  3. Manage inventory control, stock replenishment, and product ordering to prevent shortages and minimize waste.
  4. Track sales performance, customer trends, and operational metrics to optimize efficiency and revenue.
  5. Ensure compliance with health & safety regulations and maintain a safe working environment.

Customer Experience & Training

  1. Lead, train, and motivate the FOH team to deliver top-tier customer service and uphold Qra's brand values.
  2. Develop and implement customer engagement strategies to drive retention and loyalty.
  3. Stay ahead of F&B trends and bring fresh ideas to improve customer experiences.

Requirements:

  • Minimum 4 years of experience in a similar role within the F&B industry.
  • High school diploma or equivalent; higher certification in F&B management preferred.
  • Strong knowledge of F&B operations, customer service, and safety regulations.

We Offer:

  • Comprehensive health insurance coverage for your well-being.
  • Medical and dental claims benefits for your health and welfare.
  • Allowances and Earned Wage Access (EWA) to support your financial needs.
  • Exclusive staff discounts and privileges.
  • Ongoing training and development opportunities to enhance your skills.


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