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Medical Support Liaison

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Telecontinent Full time
About the Role

This position requires a detail-oriented and organized individual who can effectively manage multiple tasks and responsibilities.

Responsibilities
  • Respond to customer inquiries via various channels, including phone, email, live chat, and WhatsApp.
  • Verify customer information, check system records, and provide personalized solutions.
  • Coordinate appointment scheduling with healthcare providers, ensuring efficient communication and timely delivery of care.
  • Offer expert guidance on medical-related matters, acting as a liaison between healthcare providers and patients.
Working Hours and Location
  • Monday to Sunday, 7am to 11pm, with 9 working hours per day (including lunch hours).
  • Located at Tokio Marine Tower, Jalan Tun Razak, Kuala Lumpur, near MRT Ampang Park Station.
Requirements
  • Fresh graduates or those with relevant experience are invited to apply.
  • Candidates must possess excellent communication skills in English and Mandarin, with MBBS holders being encouraged to apply.
  • Ability to work in a fast-paced environment, adapt to new situations, and prioritize tasks effectively.
Benefits
  • Competitive salary package, including KPI allowance and attendance allowance.
  • Opportunities for professional growth and development, including annual increment and bonus.
  • Comprehensive training and support to ensure success in the role.