Customer Experience Liaison

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia DSS Software Ltda. Full time

Datadot Software Solutions, a leading IT consulting firm, is seeking a talented Customer Experience Liaison to join our team.

About the Role:

You will be responsible for delivering exceptional customer experiences through professional and timely support via phone, email, chat, or social media.

  1. A strong command of Mandarin, Cantonese, or Japanese is essential for this role.
  2. Utilize CRM systems (such as Salesforce or Zendesk) to log interactions and manage customer information accurately.
  3. Collaborate with team members and other departments to ensure seamless customer experiences.
  4. Maintain up-to-date knowledge on product offerings, company policies, and client processes.
  5. Meet or exceed individual and team performance metrics, including customer satisfaction (CSAT) and first-call resolution.

Ideal Candidate Profile:

  • Able to speak, read, and write Mandarin, Cantonese, or Japanese fluently.
  • Proven experience in customer service (1-2 years preferred).
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict-resolution skills.
  • Proficiency in using CRM platforms and basic computer applications.
  • Flexible to work in a rotational shift environment, including weekends and holidays.
  • High school diploma or equivalent (Bachelor's degree is a plus).

About Us:

DSS Software Ltda. offers an opportunity to work alongside best-in-class talent and learn from their expertise. We provide flexible working options and a dynamic work environment that fosters growth and development.



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