Customer Experience Liaison
4 days ago
Datadot Software Solutions, a leading IT consulting firm, is seeking a talented Customer Experience Liaison to join our team.
About the Role:
You will be responsible for delivering exceptional customer experiences through professional and timely support via phone, email, chat, or social media.
- A strong command of Mandarin, Cantonese, or Japanese is essential for this role.
- Utilize CRM systems (such as Salesforce or Zendesk) to log interactions and manage customer information accurately.
- Collaborate with team members and other departments to ensure seamless customer experiences.
- Maintain up-to-date knowledge on product offerings, company policies, and client processes.
- Meet or exceed individual and team performance metrics, including customer satisfaction (CSAT) and first-call resolution.
Ideal Candidate Profile:
- Able to speak, read, and write Mandarin, Cantonese, or Japanese fluently.
- Proven experience in customer service (1-2 years preferred).
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution skills.
- Proficiency in using CRM platforms and basic computer applications.
- Flexible to work in a rotational shift environment, including weekends and holidays.
- High school diploma or equivalent (Bachelor's degree is a plus).
About Us:
DSS Software Ltda. offers an opportunity to work alongside best-in-class talent and learn from their expertise. We provide flexible working options and a dynamic work environment that fosters growth and development.
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