IT Service Desk Specialist

2 weeks ago


Johor Bahru, Johor, Malaysia Upright Talent Full time

Key Responsibilities:

  • Provide first-level contact and resolve customer queries in a timely manner
  • Diagnose and resolve software issues, ensuring minimal disruption to business operations
  • Evaluate and escalate unresolved queries to the next level of support
  • Guide customers through problem-solving processes, ensuring a satisfactory resolution
  • Ensure prompt follow-up on customer enquiries
  • Document and track all customer interactions for record-keeping purposes

What We Offer:

  • A competitive remuneration package up to RM 4,000
  • A comprehensive benefits package, including allowance and bonus
  • A structured career progression framework
  • International exposure and opportunities for growth
  • Ongoing training and development programs
  • A healthy work-life balance with 5 working days

About You:

  • Candidates with experience in customer or helpdesk support are preferred, but fresh graduates are also welcome to apply


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