Risk Management Services Director

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Zurich Australian Insurance Ltd. Full time
Role Profile

The Risk Management Services Director will lead a team responsible for managing risks associated with global and local policy requests and issuances on behalf of Zurich Malaysia (General Insurance and Takaful).

Key Responsibilities
  • Directly responsible for attainment of service goals, including the achievement of production timeliness and quality standards for all supported areas.
  • Manages performance metrics within operational budgets and responds to changing requirements.
  • Builds strong relationships and collaborates well with business units, business partners, local brokers, and key customers while creating a positive processing center environment.
  • Ensures compliance to all enterprise standards and local laws with attention to details and profound knowledge of local insurance regulations.
  • Manages staffing, recruiting, performance management, coaching, counseling, and staff development.
  • Plans and executes strategic vision.
  • Troubleshoots problem areas; resolves problems.
  • Ensures that operation performs at expected standards.
  • Enables the development of new and expanding business opportunities and upkeep of tailored policies and services to meet client-specific requirements.


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