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Product Strategy Lead

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Respond Full time

Welcome to Respond.io, where we're pushing the boundaries of business communication with our innovative Business Messaging platform. As a valued member of our Product Department, you'll play a pivotal role in shaping the full scope of our software development lifecycle (SDLC).

About Our Company

We're a dynamic company founded in 2017, trusted in over 127 countries, and recognized by leading industry awards. Our diverse team fuels innovation, and we lead key markets in LATAM, EMEA, and APAC.

Our core values reflect our commitment to delivering exceptional results:

  • Solving Customer Pain Points: We focus on creating tangible value by addressing real customer issues.
  • The 80/20 Rule: We optimize our efforts to achieve 80% of the value from 20% of our actions.
  • 100% Team Alignment, 80% Accuracy: We strive for perfect team harmony and aim for 80% accuracy in our plans.
  • Be Direct: We provide honest, straightforward feedback and address challenges head-on.
  • Support Each Other: We empower each other to succeed, fostering trust, collaboration, and growth.
Key Responsibilities

As a Product Manager, your expertise will be crucial in driving technical product partnerships and integration initiatives. You will engage with external partners, evaluate vendor documentation, and design scalable integration solutions.

You will develop clear, actionable product requirements, translating complex problems into structured product specifications. Your role will also involve overseeing technical solution design and documentation, ensuring that product architecture and system integrations meet the highest standards.

You will conduct thorough market research, staying ahead of competitors and identifying opportunities for innovation. By analyzing data and customer feedback, you will refine the product experience, measure success, and inform decision-making.

In addition, you will collaborate with leadership to refine and evolve product strategy, aligning it with business objectives, industry trends, and user needs. You will prioritize problems and features strategically, balancing customer impact, business goals, and available resources.

Your work will drive execution, ensuring timely and effective delivery of the product. By doing so, you will contribute significantly to our mission to revolutionize business communication.