Luxury Store Team Lead
6 days ago
We are seeking a highly motivated and experienced Luxury Store Team Lead to join our team at Link Compliance in Kuala Lumpur, Malaysia.
Job Description- To provide leadership for the store, setting an excellent standard and inspiring the team to achieve it.
- To own the employee experience, driving employee satisfaction and elevating team behaviours.
- To own the customer experience, driving customer satisfaction and increasing brand loyalty.
- To drive performance and growth through excellent operational and commercial execution.
- Establish a constant focus on Brand, continually driving engagement, knowledge, and passion for the Brand across the store team.
- Be on the shop floor, acting as a brand ambassador, and role modelling behaviours.
- Monitor, coach, and provide feedback to the store team to deliver excellent customer experience.
- Maintain a luxury environment, ensuring excellent execution and maintenance of Visual Merchandising guidelines across the store.
- Drive the use of digital assets to enhance the customer experience.
- Retain and develop talent.
- Lead, inspire, and manage a high-performing, positive store team.
- Continually elevate the capability of the store team through recruitment, staff development, mobility, and effective succession planning.
- Establish a learning culture and maintain a strong connection of the store team to the Brand.
- Advocate product.
- Have excellent product knowledge and drive the same standard across the store team.
- Maintain a strong understanding of product sales performance and optimize sales of available inventory.
- Nurture customer relationships.
- Establish and embed customer-focused behaviors across the store team.
- Build and cultivate long-term customer relationships and lead the team to do the same.
- Drive store performance and productivity.
- Build and maintain familiarity with the local external environment; customers, competitors, and talent.
- Maintain a commercial mindset and continually identify and convert opportunities to drive store performance.
- Drive operational excellence across all areas of the store.
- Ensure compliance with all corporate standards, policies, and initiatives.
- Minimum 3 years of experience with 2 years in managerial level in store management in fashion brands.
- Computer literate, including excellent knowledge of Microsoft Office applications.
- Good command of English.
- Comfortable with multi-tasking and able to prioritize tasks.
- A good communicator with the ability to interface regularly with internal and external personnel at all levels.
- A driven professional with outstanding sales skills, customer service, and team leadership.
Our estimated salary for this position is MYR120,000 - MYR180,000 per annum, depending on experience.
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