Luxury Store Team Lead

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Link Compliance Full time
About the Role

We are seeking a highly motivated and experienced Luxury Store Team Lead to join our team at Link Compliance in Kuala Lumpur, Malaysia.

Job Description
  • To provide leadership for the store, setting an excellent standard and inspiring the team to achieve it.
  • To own the employee experience, driving employee satisfaction and elevating team behaviours.
  • To own the customer experience, driving customer satisfaction and increasing brand loyalty.
  • To drive performance and growth through excellent operational and commercial execution.
Key Responsibilities
  1. Establish a constant focus on Brand, continually driving engagement, knowledge, and passion for the Brand across the store team.
  2. Be on the shop floor, acting as a brand ambassador, and role modelling behaviours.
  3. Monitor, coach, and provide feedback to the store team to deliver excellent customer experience.
  4. Maintain a luxury environment, ensuring excellent execution and maintenance of Visual Merchandising guidelines across the store.
  5. Drive the use of digital assets to enhance the customer experience.
  6. Retain and develop talent.
  7. Lead, inspire, and manage a high-performing, positive store team.
  8. Continually elevate the capability of the store team through recruitment, staff development, mobility, and effective succession planning.
  9. Establish a learning culture and maintain a strong connection of the store team to the Brand.
  10. Advocate product.
  11. Have excellent product knowledge and drive the same standard across the store team.
  12. Maintain a strong understanding of product sales performance and optimize sales of available inventory.
  13. Nurture customer relationships.
  14. Establish and embed customer-focused behaviors across the store team.
  15. Build and cultivate long-term customer relationships and lead the team to do the same.
  16. Drive store performance and productivity.
  17. Build and maintain familiarity with the local external environment; customers, competitors, and talent.
  18. Maintain a commercial mindset and continually identify and convert opportunities to drive store performance.
  19. Drive operational excellence across all areas of the store.
  20. Ensure compliance with all corporate standards, policies, and initiatives.
Requirements
  • Minimum 3 years of experience with 2 years in managerial level in store management in fashion brands.
  • Computer literate, including excellent knowledge of Microsoft Office applications.
  • Good command of English.
  • Comfortable with multi-tasking and able to prioritize tasks.
  • A good communicator with the ability to interface regularly with internal and external personnel at all levels.
  • A driven professional with outstanding sales skills, customer service, and team leadership.
What We Offer

Our estimated salary for this position is MYR120,000 - MYR180,000 per annum, depending on experience.



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