Digital Safety Team Lead

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia TikTok Full time

TikTok is the leading destination for short-form mobile video, and we're looking for a talented individual to lead our Safety Labelling Team.

Job Summary

The Safety Labelling Team Lead will be responsible for managing the overall quality of labelling by establishing effective strategies, frameworks, and processes. This includes managing a team of quality assurance specialists, driving continuous improvements by evaluating key project metrics, and ensuring a strong understanding of labelling policies within the team and relevant cross-functional stakeholders in the business.

As the frontline teams interact with images, video, and text related to everyday life, they may also encounter sensitive content, including but not limited to vulgar content, violence, pornography, and fake news. The ideal candidate will have a deep understanding of online safety, privacy, and expression issues, as well as strong attention to detail and ability to work independently.

Key Responsibilities:
  • Grow the labeling team and oversee their day-to-day management.
  • Continuously evaluate outcomes, propose improvements, and ensure a high level of productivity and quality.
  • Strengthen the team's understanding of labeling policies and the target of labeling.
  • Responsible for localizing working processes and strategies, manage the labeling projects with the Safety Specialists and provide the labeling results in line with expectations.
Requirements:
  • Bachelor's Degree or equivalent education/experience, advanced degree is preferred.
  • 3+ years experience working on content quality or safety in a major tech or media company.
  • Minimum 1 year working experience in team management.


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