Sales and Customer Service Associate
24 hours ago
Job Description
We are looking for a skilled and experienced Sales and Customer Service Associate to join our team. The successful candidate will be responsible for handling customer inquiries and providing exceptional customer service.
- Proactively contact assigned customers and develop sales opportunities for existing and new products.
- Answer product/service-related questions as appropriate and initiate orders in accordance with established procedures.
- Work with the Marketing Executive on sales plans and product seminars from time to time.
- Establish healthy customer relations via CRM & provide efficient and effective service/support in accordance to the service standards set so as to maintain the customers' confidence in the reputation of the products offered by the Company.
- Prepare product costing & to work out quotations for customers.
- Attend to customers' complaints and enquiries with professionalism & integrity.
- Submit periodic sales report & activities plan with the most updated order closing date, & report problems encountered on a regular basis.
- Update the Business Support Manager on all activities concerning the customers.
- Gather market information, where possible, so as to keep the Company updated on competitors' movements & the Company's position in the market.
- Be conscious and receptive to customers' needs, market trend and new products launched by competitors.
Key Responsibilities
- Handle customer inquiries and respond promptly to customer queries.
- Provide exceptional customer service and resolve customer complaints efficiently.
- Collaborate with colleagues to achieve sales targets and improve customer satisfaction.
Requirements
- Diploma in Business Administration
- Experience Minimum 1 year relevant working experience
- Good negotiation and convincing skills.
- Computer literate and proficient in Microsoft Office (Word, Excel, Powerpoint)
Benefits
This role offers a competitive salary package and opportunities for career growth and development within our dynamic company.
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