Customer Service Associate

2 days ago


Johor Bahru, Johor, Malaysia Hong Leong Group Full time
Job Description

The Customer Service Associate will be responsible for handling daily cash withdrawals, deposits, opening/closing of accounts, banking transactions, remittances, and other related tasks. This role requires excellent communication skills to resolve customer complaints and provide exceptional service.

Key Responsibilities:

  1. Handle daily banking operations including cash handling, account management, and transaction processing.
  2. Resolve customer complaints and provide solutions in a timely and professional manner.
  3. Assist in checking and completing documents, forms, and procedures for account openings and other banking services.
  4. Maintain accurate records and reports to ensure compliance with banking regulations.
  5. Provide education to customers on proper usage of banking facilities and services.
  6. Ensure timely submission and checking of relevant reports to Management.
  7. Sales and cross-selling of banking products and services.
  8. Maintain and update customer information in the system.
  9. Review and comply with bank's CDD/KYC guidelines.
  10. Adhere to Anti-Money Laundering and Counter Financing of Terrorism Operations Manual, Customer Due Diligence Manual, etc.

Requirements

This role requires a minimum SPM qualification and 1-2 years of banking operation experience. Fresh graduates are encouraged to apply. The ideal candidate should have hardworking, passion, and good time management skills, be willing to learn new skills, and possess team player attributes.

Benefits

The Hong Leong Group offers a competitive salary package, opportunities for career growth, and a supportive work environment. If you are a motivated and dedicated individual looking for a challenging role, please apply today



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