Customer Service Expert

6 days ago


Ipoh, Perak, Malaysia Great Eastern Life Full time

About the Role

We are seeking a highly skilled and motivated individual to join our team as a Customer Service Expert. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and providing timely and accurate support.

Key Responsibilities

  1. Provide administrative and operational support to the Customer Service Section, ensuring that all tasks are completed promptly and efficiently.
  2. Promote excellent service experience by providing effective updates for cases referred.
  3. Develop and implement strategies to increase adoption of digital platforms and enhance customer engagement.
  4. Ensure compliance with established standards and guidelines for service delivery.
  5. Address customer feedback and complaints in a timely and professional manner.
  6. Maintain accurate records and reports, highlighting key performance indicators and areas for improvement.
  7. Liaise with colleagues across departments to ensure seamless communication and collaboration.


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