Customer Service Expert
6 days ago
About the Role
We are seeking a highly skilled and motivated individual to join our team as a Customer Service Expert. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and providing timely and accurate support.
Key Responsibilities
- Provide administrative and operational support to the Customer Service Section, ensuring that all tasks are completed promptly and efficiently.
- Promote excellent service experience by providing effective updates for cases referred.
- Develop and implement strategies to increase adoption of digital platforms and enhance customer engagement.
- Ensure compliance with established standards and guidelines for service delivery.
- Address customer feedback and complaints in a timely and professional manner.
- Maintain accurate records and reports, highlighting key performance indicators and areas for improvement.
- Liaise with colleagues across departments to ensure seamless communication and collaboration.
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