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IT Operations Manager
3 weeks ago
About the Role
We are seeking a highly skilled and organized IT Project Manager to join our team at Hirehub Management Sdn. Bhd. As a key member of our IT department, you will be responsible for coordinating complex IT projects, ensuring seamless execution of our IT initiatives.
Key Responsibilities- Project Coordination
- Manage multiple IT projects simultaneously, ensuring timely completion and alignment with organizational goals.
- Collaborate with internal teams and external vendors to facilitate project execution.
- Maintain accurate project documentation and communicate progress to stakeholders.
- Stakeholder Communication and Alignment
- Serve as a liaison between senior leadership, IT teams, and other departments to ensure clear communication and alignment.
- Foster a collaborative environment by facilitating meetings and discussions to keep all parties informed and engaged.
- Translate strategic objectives into actionable plans for the IT team.
- Process Integration and Optimization
- Integrate various IT processes to create a cohesive operational workflow.
- Identify opportunities for process improvements and implement solutions to enhance efficiency.
- Ensure that IT operations align with organizational goals and contribute to overall effectiveness.
- Vendor and Resource Management
- Coordinate with external vendors and service providers to manage contracts, service agreements, and deliverables.
- Oversee the procurement of IT resources, ensuring timely availability and optimal utilization.
- Manage relationships with third-party providers to maintain quality and cost-effectiveness.
- Operational Support and Troubleshooting
- Oversee day-to-day IT operations, ensuring systems function smoothly and issues are promptly addressed.
- Coordinate technical support efforts, prioritizing tasks and allocating resources effectively.
- Maintain an up-to-date understanding of operational needs and adjust support strategies accordingly.
- Documentation and Reporting
- Maintain comprehensive documentation of IT projects, processes, and systems.
- Prepare regular reports on project status, operational performance, and resource utilization for senior leadership.
- Ensure that all documentation is accessible and updated regularly.
- Compliance and Quality Assurance
- Ensure IT operations comply with company policies, industry regulations, and best practices.
- Implement quality assurance processes to maintain high standards of service delivery.
- Coordinate audits and assessments as required.
- Team Collaboration and Leadership
- Foster a collaborative environment within the IT team and across departments.
- Encourage open communication, knowledge sharing, and teamwork.
- Support team members in achieving their objectives and professional development.
- Education
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
- Experience
- Minimum 3-5 years of experience in IT coordination, project management, or a similar role.
- Experience in coordinating IT projects and working with cross-functional teams.
- Familiarity with IT infrastructure, software development processes, and vendor management.
- Ability to establish boundaries between professionalism and personal relations.
