Telecom Expert

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Telekom Malaysia Berhad Full time

Job Description

We are seeking a highly skilled Resident Engineer to join our team at Telekom Malaysia Berhad. As a key member of our service delivery team, you will be responsible for providing exceptional customer support and ensuring seamless service execution.

About the Role

In this critical role, you will serve as a Single Point of Contact (SPOC) for service assurance and improvement matters related to customer contracts. Your primary objective will be to foster long-term relationships with our clients by delivering top-notch service and support.

Key Responsibilities

As a Resident Engineer, your key responsibilities will include:

  • Providing L1 & L2 support for subscribed ICT services
  • Adeptly managing customer issues and offering onsite assistance beyond office hours when required
  • Acting as a SPOC on service assurance/improvement matters related to customer's contract

Candidate Requirements

To be successful in this role, you will require:

  • A degree in Electrical Engineering, Communication Engineering, Computer Science, Information Technology, or equivalent
  • At least 2 years of experience in the Telecommunication Industry, preferably in engineering field works or ICT technology

Company Overview

Telekom Malaysia Berhad is a leading telecommunications company committed to fostering a culture of excellence and continuous learning. We value our employees' talents and invest in their growth, providing opportunities for career advancement and professional development.



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