Customer Experience Coordinator
3 days ago
We are seeking a talented and driven Supervisor/Assistant Supervisor to join our team at Sunway Malls. The successful candidate will be responsible for leading the service crew to deliver exceptional customer experiences and driving sales growth through effective team management and customer engagement.
Main Responsibilities- Team Management:
Lead, manage, and motivate the service crew to ensure seamless day-to-day operations.
Delegate tasks effectively to team members and guarantee all shifts are well-covered.
Provide on-the-job training, coaching, and support to staff to maintain high performance levels. - Customer Service:
Evaluate and implement strategies to ensure all customers receive exceptional service and experience a welcoming environment.
Address customer inquiries and complaints promptly and professionally, escalating issues to management if necessary. - Operational Efficiency:
Oversee opening and closing procedures, including cash handling, stock inventory, and equipment maintenance.
Guarantee that all food and beverage products are prepared according to Cinnabon's high standards. - Sales Performance:
Track and analyze daily sales performance and report to the management team.
Assist in achieving monthly sales targets and implementing promotional activities.
A minimum of [Insert educational requirement, e.g., SPM/O-Level or equivalent] is required. Previous experience in F&B, customer service, or retail is a plus but not essential. Able to work in a fast-paced environment and handle multiple tasks, strong communication skills and a positive, team-oriented attitude are essential for success in this role.
Benefits- Competitive salary and incentives.
- Training provided to ensure you excel in your role.
- Opportunities for career advancement within the company.
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Customer Experience Coordinator
3 days ago
Petaling Jaya, Selangor, Malaysia A&W (Malaysia) Sdn Bhd Full timeRestaurant Manager/ Asst. Restaurant Manager Job OpeningA&W is a well-established quick-service restaurant chain in Malaysia.We are currently seeking a Restaurant Manager or Assistant Restaurant Manager to join our team at A&W Paradigm Mall.The successful candidate will be responsible for leading a team of staff, ensuring excellent customer service, and...
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Customer Experience Specialist
14 hours ago
Petaling Jaya, Selangor, Malaysia Infosys (Malaysia) Sdn. Bhd. Full timeJob DescriptionThe ideal candidate will have experience in order management/process requests/customer service and has a background in telco operations.Responsibilities include:Coordinating and processing New Mobile Applications, SIM Activation, Line Transfer, Port In, Activation of Value-Added Services (VASes), Re-contracting, etc. for Business segment...
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Brand Experience Coordinator
2 days ago
Petaling Jaya, Selangor, Malaysia Garden Full timeAbout the RoleWe are seeking a Brand Experience Coordinator to join our team at Garden. The ideal candidate will have a strong background in social media management, influencer marketing, and brand partnerships. The position requires excellent communication and project management skills, as well as the ability to think creatively and develop innovative...
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Customer Experience Director
2 days ago
Petaling Jaya, Selangor, Malaysia Ikano Bank AB Full timeCustomer Experience LeaderWe are seeking a Customer Experience Director to join our team at Ikano Bank AB. As a Customer Experience Director, you will be responsible for leading a team of customer-facing professionals to deliver exceptional customer experiences.About the RoleThe successful candidate will have a proven track record of experience in customer...
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Customer Experience Manager
7 days ago
Petaling Jaya, Selangor, Malaysia Hiredly X Full timeHiredly X is currently hiring a Customer Experience Manager to lead our efforts in providing world-class customer service and support.About the CompanyHiredly X is a leading provider of [industry/service], dedicated to delivering exceptional customer experiences through our team's expertise and commitment to excellence.About the RoleLead and manage the...
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Customer Experience Lead
7 days ago
Petaling Jaya, Selangor, Malaysia Domino's Pizza Malaysia Full timeAbout the Team:We are looking for a Custome Experience Lead to join our team at Domino's Pizza Malaysia. The successful candidate will be responsible for developing and executing strategies to improve customer experience and drive sales.Key Responsibilities:Develop and execute strategies to improve customer experience.Conduct market research and analyze...
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Customer Experience Leader
7 days ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeJob SummaryWe are seeking a highly motivated and experienced Customer Experience Leader to join our team. As a key member of our management team, you will be responsible for leading the development and implementation of strategies to drive customer satisfaction and loyalty.Responsibilities:Develop and implement customer-centric strategies to enhance customer...
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Customer Experience Specialist
1 day ago
Petaling Jaya, Selangor, Malaysia AM Sales & Marketing Sdn Bhd Full timeAs a Customer Experience Specialist at AM Sales & Marketing Sdn Bhd, you will play a vital role in delivering exceptional service to our clients. The ideal candidate will possess excellent communication skills, both verbal and written, as well as strong problem-solving abilities with a customer-focused mindset.ResponsibilitiesRespond to customer inquiries...
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Customer Experience Director
2 days ago
Petaling Jaya, Selangor, Malaysia U Mobile Sdn Bhd Full timeWe believe in empowering our employees to take ownership of their roles and responsibilities.Sales LeadershipThe Store Manager is responsible for leading a high-performing sales team to achieve business objectives. This role requires a strong leader who can motivate and inspire the sales team, analyze sales data to identify trends and opportunities, and...
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Customer Experience Manager
3 days ago
Petaling Jaya, Selangor, Malaysia JACOBS DOUWE EGBERTS Full timeRole OverviewThis role plays a critical part in ensuring customer satisfaction by providing top-notch service and managing customer orders efficiently.The ideal candidate will have a proven track record of delivering exceptional customer experiences, possess excellent communication and problem-solving skills, and be able to work effectively in a team...
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Customer Experience Manager
6 days ago
Petaling Jaya, Selangor, Malaysia CollectCo Full timeWelcome to CollectCo, where we are committed to providing our customers with an exceptional shopping experience. As a Customer Experience Manager, you will play a vital role in ensuring that our customers receive the best possible service.ResponsibilitiesYou will lead a team of customer service representatives to provide top-notch customer...
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Customer Experience Expert
2 days ago
Petaling Jaya, Selangor, Malaysia Zcova Sdn Bhd Full timeBecome a Sales Consultant at ZCOVA, a leading jewelry brand that offers a unique opportunity for career development and growth.No experience in the jewelry industry is required as extensive training and coaching are provided.The role offers unlimited earning potential, expert gemologist training, and fast career growth opportunities.Candidates with no...
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Customer Success Coordinator
3 days ago
Petaling Jaya, Selangor, Malaysia Remy Cointreau Full timeWhat You'll DoAs a Customer Success Coordinator, you will play a critical role in ensuring the success of our key customers. You will work closely with the Key Account Manager to develop and implement effective strategies to drive business growth.You will also be responsible for providing administrative support, including order tracking, payment requests,...
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Customer Experience Manager
2 days ago
Petaling Jaya, Selangor, Malaysia Sime Darby Property Full timeJob SummaryAs a Customer Experience Manager at Sime Darby Property, you will lead the Voice of Customer (VoC) and Insights function while driving continuous service improvement. This role ensures that customer feedback is collected, analyzed, and translated into actionable service enhancements.Key Responsibilities:Voice of Customer (VoC) & Insights:...
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Customer Experience Manager
3 days ago
Petaling Jaya, Selangor, Malaysia Commerce Access Sdn. Bhd Full timeJob OverviewAt Commerce Access Sdn. Bhd, we are seeking a highly skilled Customer Experience Manager to lead our contact centre operations and drive excellence in customer service. As a key member of our team, you will be responsible for managing team leaders, defining operational strategies, and ensuring that our workforce is aligned with business...
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Customer Experience Representative
7 days ago
Petaling Jaya, Selangor, Malaysia Toyota Capital Malaysia Sdn. Bhd. Full time**Job Overview:**We are seeking a highly motivated and customer-focused individual to join our team as an Executive, Customer Experience. In this role, you will be responsible for delivering exceptional customer service and sales experience.**Key Responsibilities:**Courteous Call Handling: Attend outbound & inbound calls in a courteous manner, providing...
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Customer Experience Specialist
6 days ago
Petaling Jaya, Selangor, Malaysia Bjak Full timeAbout BjakWe are a leading provider of financial services in ASEAN, headquartered in Malaysia. Our platform, Bjak.my, offers millions of users the best insurance policies with high coverage and value.Our team is passionate about creating innovative products that simplify complex regulations and environments. We seek a Customer Experience Executive to join...
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Head of Customer Experience
3 days ago
Petaling Jaya, Selangor, Malaysia Career Horizons Full timeCompany OverviewCareer Horizons is a leading MNC Tech services Group based in Petaling Jaya, offering a great learning opportunity and career progression for its fast-growing team.The company has undergone business diversification and continues to expand its operations.The New RoleThis role reports directly to the COO and involves leading and engaging the...
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Customer Experience Ambassador
7 days ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeOverviewThe Customer Success Specialist plays a vital role in delivering exceptional customer experiences, responding to requests and managing concerns with professionalism and courtesy. ResponsibilitiesEducate clients on self-service options and automated banking channels.Conduct call backs for transaction confirmations and solicit supporting documents when...
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Customer Experience Manager
5 days ago
Petaling Jaya, Selangor, Malaysia TIME's group Full timeWe are looking for a Customer Experience Manager to lead our retail team. This role involves driving continuous sales and key performance indicators in a high volume retail environment.The ideal candidate will have leadership experience in customer service and a proven track record of delivering sales targets and key performance indicators.The successful...