Customer Experience Manager
3 days ago
This role plays a critical part in ensuring customer satisfaction by providing top-notch service and managing customer orders efficiently.
The ideal candidate will have a proven track record of delivering exceptional customer experiences, possess excellent communication and problem-solving skills, and be able to work effectively in a team environment.
Key Responsibilities:
- Customer Order Processing and Fulfillment
- Customer Complaint Resolution and Issue Escalation
- Potential Stock Issue Identification and Mitigation
- Effective Communication and Team Collaboration
Requirements:
- Bachelor's Degree or Equivalent
- Minimum 3-5 Years' Experience in Customer Service
- ERP Planning Module Knowledge and Microsoft Office Skills
- Familiarity with International Shipping and Domestic Freight Distribution
- Fluent Local Language and Intermediate English
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