Sales and Customer Experience Manager

3 days ago


Petaling Jaya, Selangor, Malaysia Love Full time

At Love, Bonito, we are passionate about empowering women through style. As a Senior Retail Ambassador, you will play a key role in driving sales and delivering exceptional customer experiences across our retail stores. Your mission is to inspire and engage customers, while also maintaining the highest standards of visual merchandising and store operations.

Key Responsibilities:

  • Under the supervision of the Store Manager and Store Supervisor, provide leadership and support in day-to-day store operations.
  • Drive store sales performance and retail KPIs by promoting key styles and best-selling products.
  • Coaching, counselling, and maintaining discipline of all retail staff.
  • Providing a seamless shopping experience and ensuring that all merchandise is available on the floors.
  • Receiving and processing new stock, replenishments, returns, damage and transfer.

Requirements:

  • 2+ years of relevant work experience preferably in fashion/retail company.
  • Minimum SPM/Diploma holder in Retail Management/Fashion or related fields.
  • Strong interpersonal and communication skills, proficient in spoken/written English and Malay/Mandarin.


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