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Multilingual Support Expert

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia PEOPLE PROFILERS Full time
About the Job:

We are looking for a skilled Multilingual Support Expert to join our team at PEOPLE PROFILERS. In this role, you will be responsible for providing exceptional customer support and technical issue resolution via various channels.

Your key responsibilities will include:

  • Providing timely and effective solutions to customer queries and technical issues.
  • Analyzing customer problems and identifying trends to improve our services.
  • Communicating effectively with customers via email, phone, chat, and social media.

To succeed in this role, you will need:

  • Excellent communication skills in Japanese and English.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Strong analytical skills to identify and resolve complex technical issues.
  • Able to understand games and provide in-depth gaming support.
  • Team player with strong interest in games preferred.