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IT Release Specialist

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Clarks Full time
About the Role

The Release and Environment Analyst will play a key role in ensuring the smooth deployment of releases into production and efficient environment management.

This involves coordinating with various delivery teams to facilitate the progression of business and IT changes through delivery pipelines into production.

The successful candidate will influence the speed of delivery, quality of changes, and overall cost efficiency of the process.

  • Main Responsibilities:
  • Develop and maintain a comprehensive Release Schedule, monitoring progress across various delivery pipelines.
  • Plan and coordinate system maintenance activities across the application landscape.
  • Organize and lead Go-No-Go meetings to ensure all governance procedures are followed prior to deploying releases to production.
  • Collaborate with the Change and Release Manager to ensure all Change Management processes are completed for each release.
  • Work with delivery teams to facilitate the smooth transition of new IT services into support operations.
  • Maintain and update the Environment and Application Repository, tracking usage by delivery teams and managing updates for newly implemented or decommissioned items.
  • Collaborate with delivery teams to identify new environment requirements and oversee their delivery according to agreed timelines.
  • Manage communications with environment users regarding unplanned outages and scheduled maintenance activities.
  • Plan and coordinate the refresh of data within non-production environments as needed.
Requirements

The ideal candidate should have over 5 years of experience in supporting Release and/or Environment Management processes within complex enterprise IT landscapes.

A strong understanding of enterprise IT architecture and infrastructure is required, with a preference for experience in cloud-based eCommerce and retail channels.

ITIL v4 certification is essential, along with proficiency in using IT Service Management tools, delivery workflow tools, and development tools.

Excellent stakeholder management and influencing skills are necessary, as well as skilled technical problem-solving and troubleshooting abilities.

Proven experience in planning and coordinating technical activities across multiple teams is also required.

The ability to understand, document, and communicate complex IT issues to both technical and non-technical audiences is crucial.