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IT Operations Manager

1 week ago

Pasir Panjang, Malaysia PSA Corporation Full time
About the Role

We are seeking an experienced IT Operations Executive to join our team at PSA Singapore. In this role, you will be responsible for ensuring the seamless operation of our mission-critical IT systems.

Key Responsibilities:

  1. 24/7 IT Systems Monitoring & Management
  • Oversee critical IT infrastructure, systems, and applications to ensure smooth operations.
  • Monitor system health, performance, and availability using monitoring tools.
  • Respond swiftly to system alerts, minimizing disruption to business-critical operations.
Incident & Problem Management
  • Analyze, troubleshoot, and resolve system incidents in collaboration with cross-functional teams.
  • Perform root cause analysis to prevent recurrence and document solutions for future reference.
  • Lead recovery actions during high-severity incidents, coordinating with internal teams and vendors.
System Maintenance & Process Optimization
  • Manage regular patch updates, system upgrades, and security compliance to ensure robustness.
  • Continuously identify and implement process improvements to streamline operations and enhance efficiency.
  • Automate monitoring, reporting, and routine tasks to drive productivity.
IT Operations Reporting & Documentation
  • Prepare detailed operational reports on system performance, incident trends, and resolution metrics.
  • Maintain comprehensive documentation for standard operating procedures, troubleshooting guides, and system configurations.
Continuous Improvement & Innovation
  • Identify opportunities to enhance monitoring capabilities using the latest tools and technologies.
  • Support and drive IT initiatives that align with PSA's goals for digital transformation and innovation.