Merchant Growth Strategist

2 weeks ago

Petaling Jaya, Selangor, Malaysia Grab Full time

About Grab

We're passionate about using technology and AI to drive economic empowerment in Southeast Asia. Our team is dedicated to building meaningful relationships with key merchants, fostering growth and profitability.

Our Team

  • You will join a collaborative team responsible for managing key merchant relationships for payment and loyalty products.

Your Role

  • You will manage a portfolio of key merchants, focusing on developing and maintaining strong relationships to drive revenue growth.
  • You will design and implement marketing campaigns to upsell new products/programs and drive growth among existing and new merchants.
  • You will work closely with the Manager, Key Account Management, to develop business strategies, execute projects, and provide regular progress updates.

Critical Tasks

  • You will engage with key merchants at the manager/director level to foster strong relationships and drive business growth.
  • You will collaborate with merchants on funded promo programs, partnerships, new products, new features, and upselling Paylater by Grab and Loyalty products.
  • You will analyze merchant settlement reports and technical issues, identifying areas for improvement and recommending effective solutions.
  • You will conduct regular business reviews with key merchants to discuss performance, goals, and challenges.
  • You will analyze market data and competitor insights to inform targeted category management strategies.
  • You will work closely with cross-functional teams to deliver tailored solutions for key merchants, including integrations, marketing support, and reporting.
  • You will collaborate with marketing to drive merchant partnerships and projects, including events, campaigns, and creative ideas.
  • You will ensure project success by guiding campaigns, tracking progress, and providing performance reports.
  • You will lead initiatives and stakeholder engagement, securing alignment and support for key account strategies.

Key Skills and Qualifications

  • Proven experience in a client-facing role, including account management, merchant management, sales, business development, partnerships, or an equivalent role.
  • Knowledge of the e-wallet/payment or financial institution industry.
  • Excellent communication and engagement skills, with experience in delivering comprehensive solutions for varied customer needs.
  • Able to think holistically, balancing merchant and user needs to drive mutually beneficial outcomes.

Life at Grab

We prioritize your well-being with our comprehensive benefits package:

  • Comprehensive Term Life Insurance and Medical Insurance.
  • GrabFlex: create a personalized benefits package.
  • Flexible work arrangements, including Parental leave, Birthday leave, and LASA volunteering leave.
  • Confidential support through the Grabber Assistance Programme.
  • Balanced work-life integration with GrabFlex.

What We Stand For

We strive to create an inclusive and equitable workplace where diverse Grabbers can thrive. As an equal opportunity employer, we consider all candidates fairly and equally regardless of their background or attributes.

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