Customer Service Ambassador

2 weeks ago


Shah Alam, Selangor, Malaysia Daythree Full time

Job Description

We are seeking a highly motivated and experienced Customer Service Ambassador to join our team at Daythree. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through various communication channels.

About the Role

In this role, you will work closely with our customers to understand their needs and concerns, and provide timely and effective solutions. Your strong proficiency in Mandarin and English (C1) will enable you to communicate effectively with customers from diverse backgrounds.

Responsibilities

  1. Provide top-notch customer service through voice and non-voice channels, ensuring prompt resolution of customer queries and concerns.
  2. Balance customer requirements with business objectives, showcasing your skills in sales and marketing techniques.
  3. Articulate and present information about our products, while managing high inquiry volumes professionally.
  4. Take ownership of individual KPIs and contribute to team goals, identifying opportunities for process improvements.
  5. Maintain confidentiality and integrity standards by safeguarding customer information at all times.

Requirements

To succeed in this role, you will need:

  • A minimum diploma qualification, demonstrating fundamental knowledge and skills.
  • Strong proficiency in Mandarin and English (C1), enabling effective communication with customers.
  • Previous experience in customer service and the financial industry is highly desirable.
  • Good command of English or Bahasa Malaysia to round out your communication abilities.

Working Hours

Our working hours are Sunday to Thursday, 1:30 pm to 10:30 pm, allowing for a healthy work-life balance.



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