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Leadership Role

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia American Express Full time
About the Job

We're seeking a seasoned professional to lead our team and deliver exceptional customer experiences. As a Team Leader, you'll be responsible for motivating and supervising a team of over 15 direct reports, ensuring that all customers' contacts are answered promptly and consistently.

The ideal candidate will have a strong background in coaching, counseling, and motivating customer service teams in a Customer Contact Centre environment. They should also possess excellent team player skills, with a focus on achieving individual and team goals.

Key Responsibilities
  • Establish relationships with premium customers and deliver VoCM and Sales & Revenue targets.
  • Evaluate customers' complaints and ensure that they are dealt with expeditiously and satisfactorily.
  • Lead, motivate, and supervise a team of consultants to ensure compliance to company policies and procedures.

We offer a comprehensive benefits package, including competitive base salaries, bonus incentives, and support for financial well-being and retirement. Our flexible working model allows for hybrid or onsite arrangements depending on role and business need.