Airline Passenger Care Representative

6 days ago


Petaling Jaya, Selangor, Malaysia JS Recruitment Services Full time

We are seeking a highly skilled and motivated individual to join our team as an Airlines Passenger Experience Specialist. In this role, you will be responsible for delivering exceptional customer service and support to ensure that every passenger has a positive travel experience.

Main Responsibilities
  • Offer outstanding customer service and support through various communication channels.
  • Assist passengers with flight bookings, ticketing, and check-in procedures.
  • Provide accurate and timely information on flights, baggage policies, and airport services.
  • Maintain accurate records of customer interactions and feedback.

Essential Requirements:

  • A fresh graduate or equivalent qualification is acceptable.
  • A relevant diploma or bachelor's degree in hospitality, tourism, business, or a related field is preferred.
  • Previous experience in customer service, especially in the airline or travel industry, is beneficial.
  • Excellent communication and interpersonal skills are crucial.
  • Strong problem-solving skills and attention to detail are necessary.


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