Head of Cloud Infrastructure Management

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Nimbus Cloud Full time

The Head of Cloud Technical Support will play a critical role in driving excellence in our cloud support team. This individual will be responsible for developing and executing strategies to improve team performance, efficiency, and client satisfaction.

Key Responsibilities
  • Leadership & Team Management: Develop and execute strategies to improve team performance, efficiency, and client satisfaction.
  • Client Relationship Management: Foster strong relationships with key clients through regular cadence meetings and proactive issue resolution.
  • Process Optimization & Continuous Improvement: Implement best practices and automation tools to streamline workflows and enhance incident resolution rates.
  • Strategic Planning & Reporting: Collaborate with stakeholders to develop strategic plans, manage budgets, and provide regular performance reports.

What We Offer

  • Opportunity to work with a dynamic team in a fast-paced cloud support environment.
  • Professional growth and development opportunities.
  • A collaborative and supportive work culture.


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