Head of Cloud Infrastructure Management
4 days ago
The Head of Cloud Technical Support will play a critical role in driving excellence in our cloud support team. This individual will be responsible for developing and executing strategies to improve team performance, efficiency, and client satisfaction.
Key Responsibilities- Leadership & Team Management: Develop and execute strategies to improve team performance, efficiency, and client satisfaction.
- Client Relationship Management: Foster strong relationships with key clients through regular cadence meetings and proactive issue resolution.
- Process Optimization & Continuous Improvement: Implement best practices and automation tools to streamline workflows and enhance incident resolution rates.
- Strategic Planning & Reporting: Collaborate with stakeholders to develop strategic plans, manage budgets, and provide regular performance reports.
What We Offer
- Opportunity to work with a dynamic team in a fast-paced cloud support environment.
- Professional growth and development opportunities.
- A collaborative and supportive work culture.
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