Technical Support Operations Manager

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Nimbus Cloud Full time

We are seeking an experienced technical leader to join our cloud support team as the Head of Cloud Technical Support. In this role, you will be responsible for developing and executing strategies to improve team performance, efficiency, and client satisfaction.

Key Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 7+ years of experience in cloud support or IT infrastructure, with at least 3 years in a leadership role.
  • Strong expertise in VMware/KVM virtualization, network troubleshooting, and system diagnostics.
  • Proven experience in managing customer onboarding processes and maintaining long-term client relationships.
  • Solid understanding of IT service management (ITSM) tools like ServiceNow, Jira, or similar platforms.


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