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Technical Support Manager

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Orange Business Full time
About Us

At Orange Business, we are committed to providing exceptional service to our customers. As a Technical Support Manager, you will play a critical role in ensuring that our customers receive high-quality support.

  • You will be responsible for leading a team of technical support engineers and ensuring that they have the necessary skills and knowledge to provide excellent support to our customers.
  • Your expertise in security technologies, including Checkpoint, FortiGate, Palo Alto, and Zscaler, will be essential in troubleshooting and resolving complex technical issues.
  • You will also be responsible for identifying areas for improvement and implementing process changes to enhance the overall customer experience.
  • In addition to your technical skills, excellent leadership and communication skills are required to manage a team of technical support engineers.
Requirements
  • Leadership and management experience
  • Expertise in security technologies, including Checkpoint, FortiGate, Palo Alto, and Zscaler
  • Excellent communication and leadership skills
  • Ability to identify areas for improvement and implement process changes