Cloud Technical Support Director

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Nimbus Cloud Full time

Nimbus Cloud is seeking a seasoned technical leader to drive excellence in our cloud support team. As the Head of Cloud Technical Support, you will be responsible for leading a team of skilled professionals who deliver timely and effective solutions to our clients.

Key Responsibilities
  • Leadership & Team Management: Develop and execute strategies to improve team performance, efficiency, and client satisfaction.
  • Client Relationship Management: Foster strong relationships with key clients through regular cadence meetings and proactive issue resolution.
  • Process Optimization & Continuous Improvement: Implement best practices and automation tools to streamline workflows and enhance incident resolution rates.
  • Strategic Planning & Reporting: Collaborate with stakeholders to develop strategic plans, manage budgets, and provide regular performance reports.

Requirements

  • 7+ years of experience in cloud support or IT infrastructure, with at least 3 years in a leadership role.
  • Strong expertise in VMware/KVM virtualization, network troubleshooting, and system diagnostics.
  • Proven experience in managing customer onboarding processes and maintaining long-term client relationships.
  • Solid understanding of IT service management (ITSM) tools like ServiceNow, Jira, or similar platforms.

Benefits

  • Opportunity to work with a dynamic team in a fast-paced cloud support environment.
  • Professional growth and development opportunities.
  • A collaborative and supportive work culture.


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