Client Resolution Expert

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full time
Client Resolution Expert

Job Overview:

Zurich 56 Company Ltd seeks an experienced Client Resolution Expert to join our team. This role involves delivering high-quality customer service by processing customer requests and resolving issues efficiently.

Responsibilities:

  1. Schedule and meet productivity, efficiency, and quality targets.
  2. Resolve customer inquiries and requests effectively.
  3. Maintain a deep understanding of products, services, and company procedures.
  4. Collaborate with colleagues to create a positive work environment.
  5. Proactively identify opportunities for improvement.

Essential Skills:

  1. Relevant work experience in customer-facing roles.
  2. Exceptional communication and interpersonal skills.
  3. Strong analytical and problem-solving abilities.
  4. A customer-centric mindset.
  5. Adaptability and ability to thrive in a dynamic environment.


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