Account Resolution Expert

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Cartrack Full time

We're looking for an Account Resolution Expert to help us manage our accounts receivable effectively.

About the Job

The ideal candidate will have a deep understanding of financial management principles and excellent communication skills to interact with customers and internal stakeholders.

Key Responsibilities
  1. Manage and resolve customer disputes or inquiries through effective communication and negotiation.
  2. Develop and implement strategies to reduce bad debts and improve cash flow.
  3. Update ageing reports daily and issue monthly letters of payment reminders and Statements of Account.
  4. Process debt recovery actions and maintain accurate records.
Requirements
  • Bachelor's degree in Economics, Management, Accounting, Mathematics, or related fields.
  • 2+ years' experience in a collections role or related function.
  • Advanced proficiency in Microsoft Excel and strong analytical skills.
  • Excellent communication and interpersonal skills.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full time

    Claims Resolution ExpertZurich 56 Company Ltd is seeking a highly motivated Claims Resolution Expert to handle single and multi-party personal or commercial line claims of low to moderate exposure and complexity.Your key responsibilities will include analyzing and determining policy coverage, assessing damages, and negotiating settlement of claims. You will...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Info-Tech Systems Integrators Full time

    Welcome to Info-Tech Systems Integrators, a leading technology company dedicated to empowering businesses through digital transformation. Our team of experts has over 27 years of experience in shaping the future of HR operations.We are currently seeking a talented Software Resolution Expert to join our team as a Software Support Specialist. This role...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    Claims Resolution Expert Job DescriptionWe are seeking an experienced Claims Resolution Expert to join our team, specializing in resolving complex claims and providing exceptional customer service.Key Responsibilities:Investigate and analyze complex claims, determining liability and entitlement to benefits.Communicate with clients and stakeholders, providing...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full time

    Client Resolution ExpertJob Overview:Zurich 56 Company Ltd seeks an experienced Client Resolution Expert to join our team. This role involves delivering high-quality customer service by processing customer requests and resolving issues efficiently.Responsibilities:Schedule and meet productivity, efficiency, and quality targets.Resolve customer inquiries and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full time

    Key Performance Indicators (KPIs)In this pivotal role, you'll be held accountable for several critical KPIs:Primary ObjectivesMaintain a high level of customer satisfaction through prompt and effective claims resolution.Exceed targets for claims closure rates and minimize processing times.Implement and adhere to strict quality control measures to ensure...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Averis Full time

    Are you looking for a challenging role where you can utilize your technical expertise to make a difference? Look no further than Averis! We are seeking a Problem Resolution Expert to join our IT Helpdesk team and help us resolve technical issues efficiently.As a key member of our team, you will be responsible for troubleshooting complex technical issues,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia American Express Full time

    Job SummaryThe Account Resolution Specialist will play a crucial role in resolving commercial client account discrepancies, ensuring timely resolution and minimizing disruption to our customers' businesses. This position requires strong analytical, communication, and problem-solving skills.Main ResponsibilitiesInvestigate and resolve account discrepancies,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Recooty Full time

    About the Ideal CandidateWe are looking for a skilled and experienced Technical Resolution Expert who possesses excellent problem-solving skills, attention to detail, and strong communication abilities. The ideal candidate will have a degree or diploma in a related field, preferably in data analysis or a similar technical discipline.The successful candidate...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ASTRO Holdings Behad Full time

    Our Mission">We aim to be the leading entertainment company in Malaysia, providing innovative solutions and services to our customers.Job Summary">The Technical Resolution Expert will be responsible for resolving complex technical issues related to customer incidents and inquiries.This role requires strong technical skills, effective communication, and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Prometric Ireland Limited Full time

    Prometric Ireland Limited requires a skilled Technical Resolution Expert to join our team. In this role, you will be responsible for delivering exceptional technical support and services to our clients, resolving complex technical issues, and contributing to the growth and development of our technical support department.Main Responsibilities:Respond to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full time

    We're seeking a highly motivated Claim Resolution Expert to join our team at Zurich 56 Company Ltd. As a key member of our claims operations team, you'll be responsible for resolving complex claims, analyzing data, and developing process improvements. If you're passionate about analysis, problem-solving, and customer satisfaction, this might be the perfect...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Singtel Group Full time

    At Singtel Group, we are committed to delivering exceptional customer experiences through our world-class services and technology.As a First Call Resolution Expert, you will be responsible for resolving customer issues on the first point of contact, reducing the need for escalation and improving overall customer satisfaction. Your key responsibilities will...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full time

    Zurich 56 Company Ltd is seeking a seasoned Claims Resolution Expert to handle single and multi-party personal or commercial line claims of moderate to high exposure and complexity.Key ResponsibilitiesExercise judgment to determine liability by gathering and analyzing relevant facts; utilizing applicable law; establishing basic principles of...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Sperton Global AS Full time

    Job OverviewSpetron Global AS invites applications from talented professionals to fill the position of Core & Cards Support Engineer. As a key member of our IT operations team, you will be responsible for ensuring the reliability and efficiency of our applications and systems.Key Accountabilities:Provide responsive and knowledgeable support to business...


  • Kuala Lumpur, Kuala Lumpur, Malaysia GREAT EASTERN Full time

    About This OpportunityWe are seeking a highly skilled Desktop Support Lead to join our team.Your primary responsibility as a Desktop Support Lead will be to:Provide technical analysis and assistance to resolve desktop/laptop/printer and application problems.Take ownership for incidents and service requests that are being escalated by updating, following up,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Flexi Team System Full time

    The ideal candidate for this role will possess strong analytical skills, excellent communication abilities, and a passion for delivering exceptional customer service. You will be responsible for troubleshooting software application issues, resolving technical bugs, and providing expert technical assistance to our clients.Responsibilities:Troubleshoot...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Jobstreet Malaysia Full time

    We are seeking an experienced Litigation Lawyer to join our team. As a senior member of our legal department, you will be responsible for handling complex civil disputes, contracts, and agreements.Your primary focus will be on providing expert advice and guidance to clients, as well as representing them in court proceedings. You will work closely with...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Ezypay Pty Full time

    About the Role:In this critical position, you will play a key role in ensuring the smooth operation of our organization's services. As an Incident Management Specialist, you will be responsible for detecting and resolving incidents promptly and efficiently, minimizing disruption to business operations.Your key responsibilities will include:Incident Detection...


  • Kuala Lumpur, Kuala Lumpur, Malaysia American Express Full time

    You're the Key to Unlocking Exceptional Customer ExperienceWe believe that when our customers succeed, we all win. At American Express, we back our colleagues with the right tools, training, and support to deliver the world's best customer experience every day.As a Senior Account Resolution Specialist, you will be responsible for resolving commercial client...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

    Role and Responsibilities:This role involves managing the end-to-end claims process, from receiving claims submissions to final settlement.You will work closely with various stakeholders to ensure that claims are processed accurately and efficiently, while maintaining high levels of customer satisfaction.Key Responsibilities:Claims Management: Manage the...