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Client Retention Consultant

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Axi Full time
About You

We are looking for a highly motivated and results-driven individual who can thrive in a dynamic environment.

Responsibilities include:

  • Handling Client complaints in accordance with established internal policies and deliver compliance approved responses to clients when requested
  • Solving customer's various challenges for the first-time trade, including registration, verification, deposit, and terminal usage
  • Working closely with all internal stakeholders to improve onboarding experience of the customer and improve lifetime customer experience