Retention Manager

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia AvaTrade Full time

We are seeking a proactive and goal-oriented Retention Manager to join our team. As a Retention Manager, you will play a pivotal role in our CFD Broker company. Your responsibilities will include effectively engaging potential clients, addressing their inquiries, and guiding them through the conversion process.

In addition, we offer a high commission structure to reward your success. If you have a passion for sales and a talent for turning prospects into clients, we encourage you to apply for this role.

Responsibilities:

  1. Customer Retention Strategies: Develop and implement strategies to enhance customer retention and reduce churn.
  2. Customer Engagement: Communicate effectively with clients, ensuring satisfaction and long-term loyalty by addressing inquiries and offering tailored solutions.
  3. Data Analysis: Analyze customer behavior and metrics to identify patterns, predict churn, and create data-driven retention strategies.
  4. Team Collaboration: Work with internal teams, such as marketing and customer support, to improve service quality and customer experience.
  5. Customer Service: Provide excellent service to maintain and strengthen client relationships.
  6. Upselling and Cross-Selling: Identify opportunities to offer additional services or products that meet client needs.

Requirements:

  1. Educational Qualification: A bachelor's degree, preferably in business, marketing, or a related field.
  2. Language Proficiency: Fluent in English (written and verbal). Additional language skills may be advantageous depending on the role's location.
  3. Experience: Prior experience in customer retention, sales, or a similar field. Experience in the online trading or financial industry is a plus.
  4. Skills: Strong communication and customer service abilities; analytical and problem-solving skills to assess customer needs and behavior; proficiency with CRM tools and customer data management systems.

Location: Thailand & Indonesia

Work Structure: Work from Home

Benefits: Company trips / annual events

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Business Development

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