Financial Transaction Specialist

1 month ago


Kuala Lumpur, Kuala Lumpur, Malaysia Emerald Zebra Full time
Emerald Zebra: A Dynamic Opportunity for a Junior Payment Specialist

We are seeking an exceptional candidate to join our team as a Junior Payment Specialist. As a valued member of our organization, you will be responsible for managing client deposits and withdrawals, ensuring smooth operations in line with regulations.

This role offers an exciting opportunity to work with industry leaders known for their cutting-edge technology and award-winning customer service. You will collaborate with Compliance, Risk, and Support teams to deliver a seamless experience for clients.

Key Responsibilities:

  • Handling and monitoring client transactions, adhering to relevant regulations and guidelines
  • Update platform systems with relevant information
  • Address client inquiries and complaints in a timely manner
  • Support the Onboarding/Support team in responding to client queries
  • Collaborate with the Compliance and Risk Team regarding specific clients
  • Resolve payment issues via various channels
  • Perform other ad-hoc duties as per management's request

Candidate Profile:

  • A minimum of 1-year experience in a relevant position within the Finance industry is advantageous
  • Proficiency in Microsoft Office applications, particularly Excel
  • University/College Degree in Business, Economics, Finance, or a related field
  • Previous experience in a client-facing role is considered beneficial
  • Fluent verbal and written English skills (Chinese proficiency is advantageous)
  • Ability to work 12:00 - 20:00, Monday-Friday (Public holidays included) (training hours are 8:00 - 16:00)
  • A team player with excellent communication skills
  • Attention to detail

The Offer:

  • A welcoming, young, and multicultural team with approachable leadership
  • Continuous personal development and growth opportunities within the company
  • Competitive remuneration package, regular salary reviews, and performance-based incentive schemes
  • Vibrant company life, including team activities and global celebrations
  • A high level of autonomy, support for ideas, and the opportunity to implement best practices
  • Company-provided parking
  • Additional days for annual leave and medical visits

Eligibility: Open to residents of Malaysia with a valid work permit.



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