Senior Technical Assistant

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia FastLaneRecruit Full time
Job Description

The successful candidate will be responsible for providing technical support to internal and external clients, troubleshooting complex technical issues, and escalating issues to the relevant IT teams when necessary.

Responsibilities
  • First-line technical support for hardware, software, and network issues.
  • Respond to support requests through various channels.
  • Troubleshoot and resolve issues independently.
  • Document resolutions and maintain accurate records.
  • Contribute to the testing and implementation of new technologies.
Requirements
  • 3-5 years of experience in an IT helpdesk or technical support role.
  • Proven ability to troubleshoot complex technical issues.
  • Excellent communication and interpersonal skills.
  • Proficiency in IT support tools.
  • A strong customer-centric approach.
  • A relevant diploma or degree.
Benefits
  • Flexible remote working options.
  • Training and development opportunities.
  • A supportive work environment.
  • Health and wellness benefits.


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