Member Service Supervisor Lead
4 days ago
Member Service Supervisor Lead
We are looking for an experienced Member Service Supervisor Lead to join our team at Businesslist. As a key member of our contact center, you will be responsible for ensuring member satisfaction by providing prompt and quality end-to-end resolution, managing and supporting key internal and external stakeholders in escalated complaints received.
The successful candidate will have excellent leadership skills, be able to work effectively in a fast-paced environment, and possess strong problem-solving abilities. If you are a results-driven professional with a passion for delivering exceptional customer service, we encourage you to apply.
- Key Responsibilities:
- Collaborate with the Contact Center Senior Manager to ensure maintenance of Service Partnership Agreements (SPAs) with local country and cross-functional departments, as well as key performance indicators (KPIs) and metrics across all Contact Centers.
- Build and maintain business relationships with the local Member Relations Manager to align strategies for member satisfaction.
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