Team Lead Policy Servicing

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

Team Lead Policy Servicing Job Summary:

We are seeking an experienced Team Lead to join our Policy Servicing team at Businesslist. As a key member of our team, you will be responsible for managing a group of professionals, ensuring they have the necessary tools and support to deliver exceptional results. Your primary focus will be on planning and executing team activities, coordinating workflow, and fostering a culture of continuous improvement.

Main Responsibilities:

  • Develop and implement effective team strategies to drive business growth and enhance customer satisfaction.
  • Collaborate with team members to identify areas for process improvement and implement changes.
  • Liaise with internal stakeholders to clarify expectations, resolve queries, and facilitate issue resolution.
  • Provide guidance and training to junior team members, promoting knowledge sharing and skill development.
  • Maintain accurate records of team performance, progress, and challenges.

Qualifications:

To excel in this role, you should possess excellent leadership and interpersonal skills, be highly organized, and able to prioritize tasks effectively. A deep understanding of the insurance industry and experience in policy servicing would be advantageous.



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