Director of Policy Servicing and Delivery

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

As Director of Policy Servicing and Delivery, you will be responsible for leading the development and implementation of operational strategies to improve customer experience and service quality. You will collaborate with cross-functional teams to drive process improvements and enhance the overall customer experience.

About Us

Prudential Hong Kong Limited is a company that values partnership and protection for every life and future. Our purpose encourages a culture where diversity is celebrated and inclusion assured for our people, customers, and partners.

Key Responsibilities:

  • Lead the development and implementation of operational strategies to improve customer experience and service quality.
  • Collaborate with cross-functional teams to drive process improvements and enhance the overall customer experience.
  • Monitor key performance indicators (KPIs), NPS scores, and TAT related to Customer Retention & Excellence.

Requirements:

  • Bachelor's degree in business administration, finance, or a related field.
  • Proven experience in policy/certificate servicing and project delivery, with a minimum of 10 years in a leadership role.
  • Strong understanding of life insurance/takaful industry regulations, policies, and procedures.
  • Excellent leadership, communication, and interpersonal skills.


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