Policy Servicing Specialist

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia GREAT EASTERN Full time

GREAT EASTERN is committed to Equal Employment Opportunity, and all qualified applicants shall receive fair and equal consideration for employment.

We are seeking a professional to join our team as an Assistant Manager for the Policy Servicing_Minor Alteration team.

Job Purpose

Staff member of Minor Alterations with Payment that covers processing for Full/Partial Withdrawal, Surrender, Policy Loan, Stop Payments /Unsuccessful DC and Partial Surrender.

The Role:

  • Processing policyholder's application within authority/access given.
  • Attend to complex transactions, i.e. analyze the issue concerned, root cause and provide recommendations to overcome the issue.
  • Attend to all enquiries and complaints from customers (internal/external), agents, and vendors; closely monitor until closure, understand its root cause & act to prevent future occurrences.
  • As Subject Matter Expert (SME) for the process of the following: (i) Full/Partial Withdrawal, (ii) Full Surrender for Traditional and UL Plans (iii) Policy Loan, (iv) Stop Payments /Unsuccessful DC (v) Partial Surrender for Traditional and UL Plans (vi) Surrender of Rider/Bonus (vii) Cash Bonus/Survival Benefit/GCP/APA payout.
  • To provide technical guidance to junior team members in processing and ensure achieving the set targeted Turn Around time and Service Level Agreement for the department and organisation.

The Person:

  • Possess either Degree in Business Administration, Finance, or any related field(s). Majoring in Insurance or Finance would be an added advantage.
  • Professional qualifications i.e. AMII/ACII, FLI, Six Sigma either trained or certified Green Belt/Black Belt shall be an added advantage.
  • Minimum 5 - 7 years working experience in business with 2-3 years' experience in team leader role and/or senior associate/executive role. Working experience in insurance-related fields would be an added advantage.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full time

    About the RoleZurich 56 Company Ltd is seeking an experienced Policy Servicing Specialist to join our team. As a key member of our operations team, you will play a critical role in ensuring the smooth execution of digital servicing initiatives and projects.Key ResponsibilitiesOperational Support:Provide timely and effective operational support to meet...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    Job Title: Policy Services ManagerAbout Businesslist:We are a leading provider of innovative insurance solutions, dedicated to delivering exceptional customer experiences. Our team is passionate about creating a positive impact in the lives of our customers and stakeholders.Role Overview:In this critical role, you will lead a high-performing team within our...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Tokio Marine Insurance Group (Asia) Full time

    About the RoleWe are looking for a detail-oriented and highly organized Policy Processing Specialist to join our team at Tokio Marine Insurance Group (Asia).The successful candidate will be responsible for performing manual calculations for endorsements, ensuring accuracy in premiums, and maintaining submissions in the document management system.Key...

  • Tax Policy Specialist

    17 hours ago


    Kuala Lumpur, Kuala Lumpur, Malaysia YTL Corporation Full time

    **Job Summary**The role of a Tax Policy Specialist at YTL Corporation involves overseeing the management of the Group's transfer pricing requirements. This includes preparing and/or managing local transfer pricing files in line with OECD and IRB guidelines, coordinating with finance teams and external advisors, and advising on intercompany agreements.As a...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full time

    About the RoleThe Policy Servicing Executive will be responsible for performing processes initiated by the company and servicing requests from customers for Takaful/Life products. You will need to present data to support decision-making for solutions and assist in preparing system and business requirements.Perform process initiated by the companyServicing...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Great Eastern Life Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as an Associate, Policy Servicing_System and Product Support. As a key member of our Major Release, Campaign and Regulatory enhancement unit, you will act as a liaison between IT, System Support team, project team, respective process owners, and other departments'...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

    As Director of Policy Servicing and Delivery, you will be responsible for leading the development and implementation of operational strategies to improve customer experience and service quality. You will collaborate with cross-functional teams to drive process improvements and enhance the overall customer experience.About UsPrudential Hong Kong Limited is a...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    Team Lead Policy Servicing Job Summary:We are seeking an experienced Team Lead to join our Policy Servicing team at Businesslist. As a key member of our team, you will be responsible for managing a group of professionals, ensuring they have the necessary tools and support to deliver exceptional results. Your primary focus will be on planning and executing...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Traveloka Full time

    About TravelokaWe are a leading travel technology company that offers a wide range of products and services to help travelers find and book their dream trips. Our mission is to make travel easy, affordable, and accessible to everyone.We are committed to creating a workplace culture that values diversity, inclusivity, and innovation. We believe in empowering...

  • Credit Policy Lead

    18 hours ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Tranglo Full time

    Credit Policy Specialist Job DescriptionWe are seeking a highly skilled Credit Policy Specialist to join our team at Tranglo. As a key member of our organization, you will be responsible for managing and implementing the Partner Credit Policy, including conducting RBA scoring assessments for prefunding caps and credit limit caps.Key Responsibilities:Credit...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    Talent Management at BusinesslistAt Businesslist, we are seeking a highly skilled Talent Data Analyst and Policy Specialist to join our team. In this role, you will be responsible for analyzing complex talent data, developing and maintaining comprehensive talent dashboards, and transitioning manual data collection processes to automated system-based...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full time

    Job SummaryResponsible for Policy Servicing operational support, business process analysis, and other responsibilities periodically assigned by the supervisor to meet operational and/or other requirements for Digital Servicing, Automation, and System Enhancement initiatives/projects.Job Accountabilities - Key AccountabilitiesParticipate in Digital Servicing,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full time

    Job SummaryResponsible for Policy Servicing operational support, business process analysis and other responsibilities/duties periodically assigned by supervisor to meet operational and/or other requirements for Digital Servicing, Automation and System Enhancement initiatives/projects.Job Accountabilities - Key AccountabilitiesParticipate in Digital...


  • Kuala Lumpur, Kuala Lumpur, Malaysia 婵物捨 Full time

    Job SummaryResponsible for Policy Servicing operational support, business process analysis and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements for Digital Servicing, Automation and System Enhancement initiatives/projects.Job Accountabilities - Key Accountabilities1. Participate in Digital...


  • Kuala Lumpur, Kuala Lumpur, Malaysia 婵物捨 Full time

    Job OverviewWe are seeking a highly skilled Insurance Policy Operations Specialist to join our team at 婵物捨.Key ResponsibilitiesProcess Review and Opportunity Identification: Perform in-depth reviews of operational processes and identify opportunities for improvement.Project Coordination: Coordinate with superiors and IT or system support teams to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia GREAT EASTERN Full time

    Great Eastern, a well-established market leader in Singapore and Malaysia, is seeking an experienced professional to join its team as a Policy Servicing Manager.The role involves overseeing the processing of policyholder applications, ensuring timely completion of transactions, and providing technical guidance to junior team members.Key...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AIA Hong Kong and Macau Full time

    Policy Owner Service, AnalystPolicy Owner Service, AnalystApply locations Kuala Lumpur, MY-AIA MalaysiaTime Type: Full timePosted on: Posted 25 Days AgoJob Requisition ID: JR-52004At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.It's about finding new ways to not only better people's lives, but to better...


  • Kuala Lumpur, Kuala Lumpur, Malaysia GREAT EASTERN Full time

    We are seeking a highly skilled and motivated professional to join our team as a Policy Servicing Team Lead.In this role, you will lead a team of professionals responsible for processing policyholder applications, ensure compliance with regulatory requirements, and provide technical guidance to junior team members.Key Responsibilities:Leading a team of...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Alliance for Financial Inclusion Full time

    The Policy Manager/Specialist, Consumer Empowerment & Market Conduct (CEMC) will provide technical support in the advancement of AFI's peer learning and implementation activities in the fields of consumer empowerment & market conduct (e.g., responsible lending, consumer protection, financial literacy, capability and education). AFI's CEMC peer learning...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full time

    International Customer Service SpecialistSpecialist in International insuranceWe are looking for an enthusiastic specialist to join a team in the regional centre in Kuala Lumpur, Malaysia.We are part of International programs of Zurich and we are helping our clients to manage their risk globally. The team is responsible for management of insurance partners...