IT Support Professional

2 days ago


Petaling Jaya, Selangor, Malaysia Hiredly X Full time
About the Role

Hiredly X is seeking an experienced IT Support Professional to join our team. As an IT Support Professional, you will be responsible for providing technical support to customers, resolving technical issues, and collaborating with the team to improve customer satisfaction.

Key Responsibilities
  • Technical Support: Provide technical support to customers via various communication channels, including chats, emails, and calls.
  • System Deployment: Assist in the deployment of systems, ensuring timely completion and high-quality results.
  • Reporting and Analysis: Generate reports and perform analysis on daily operations, identifying areas for improvement.
  • Training and Development: Participate in customer service training, telephone etiquette sessions, and briefings as required, continuously updating knowledge to support customer service operations effectively.
Requirements
  • Technical Knowledge: Strong technical knowledge of computer software, including experience in software deployment.
  • Communication Skills: Excellent interpersonal and communication skills, with proficiency in spoken and written English.
  • Educational Background: Diploma or degree in Information Technology, Software Engineering, Computer Science, or a related field.
  • Experience: Proven experience in software deployment and support within the accounting system industry preferred.
  • Teamwork: Ability to work collaboratively with the team to achieve common goals.


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