Strategic Account Manager

2 weeks ago

Klang, Selangor, Malaysia DKSH Group Full time
Sales and Marketing Role

We are seeking a Strategic Account Manager at DKSH Group to focus on developing and implementing sales strategies to drive revenue growth. In this role, you will be responsible for managing client portfolios, ensuring excellent services are provided, and contributing to the organization's profitability by building client loyalty.

Key Responsibilities
  • To develop and implement sales strategies to drive revenue growth, focusing on managing client portfolios and providing excellent services.
  • To conduct market research and analysis to stay informed about industry trends, governmental, and regulatory changes that may impact clients' businesses.
  • To provide strategic guidance during contract negotiations, protecting DKSH's risks and interests while ensuring fair requirements in contractual discussions.
  • To collaborate with internal stakeholders to analyze and address consistent malperformances, updating management with available insights and recommendations for improvement.
  • To build and maintain strong relationships with clients' organizations through a deep understanding of their history, current relationship, business setup, model, internal operations, preferences, and maintaining a solid relationship to exceed client expectations.
  • To identify opportunities to generate additional income streams through new upsell and cross-sell opportunities, understanding the challenges and changes in clients' business environments.
  • To manage the approval process for various documents, including purchase orders, expenses, returns, write-offs of trade and non-trade goods, addendums, contracts, SOPs, and other documents requiring approvals in accordance with the Level of Authority set by the company.

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