Claims Operations Specialist

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Popular SL. Full time
Job Description:

The Senior Claims Specialist will be part of the Claims team and will play a crucial role in supporting Allianz entities with claims operations to drive sustainable growth and profitability. The specialist will be responsible for managing and processing third-party property damage claims related to motor accidents, ensuring efficient and fair resolution in line with local regulations and company policies.

Key Responsibilities:
  • Collaborate with internal stakeholders to ensure alignment of coverage, policy intent, and wordings.
  • Manage annual claims savings targets for the team on pending claims volume and nature of claims.
  • Develop effective claims management skills, including compliance to protocols/operating procedures, reserving, and managing panel of service providers.
  • Maintain good Turn-Around-Time and claims service level standards to ensure end customer claims experience are met.
Claims Management:
  • Assess and process third-party property damage claims, determining liability and evaluating the extent of damage.
  • Conduct detailed investigations, including site visits, collecting evidence, and liaising with repairers and assessors.
  • Negotiate settlements with third parties and their representatives, ensuring fair compensation while minimizing costs.
Customer and Stakeholder Interaction:
  • Communicate effectively with claimants, policyholders, repair shops, and other stakeholders to facilitate the claims process.
  • Provide regular updates and clear explanations to all parties, ensuring a transparent and customer-focused approach.
Regulatory Compliance:

Ensure all claims are handled in accordance with Singapore's legal and regulatory requirements.

Stay informed of changes in laws, regulations, and industry best practices related to motor insurance and property damage claims.

Documentation and Reporting:
  • Prepare comprehensive reports and maintain accurate records for each claim.
  • Analyze claims data to identify trends and opportunities for process improvement.
Qualifications and Skills:
  • Professional certification in insurance or claims management.
  • Certification in Basic Insurance Concepts and Principles (BCP), Personal General Insurance (PGI) and Commercial General Insurance (ComGl) with Singapore College of Insurance.
  • More than 7 years of experience in motor claims handling, with a focus on third-party property damage claims.
  • Extensive knowledge of Singapore's motor insurance regulations and claims processes.
  • Strong analytical, negotiation, and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Ability to manage multiple claims efficiently and independently.
  • Proficiency in claims management software and Microsoft Office Suite.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full time

    Job SummaryZurich 56 Company Ltd is seeking an experienced Claims System Specialist to join our team. As a Claims System Specialist, you will be responsible for providing operational support and business process analysis to ensure the smooth functioning of our claims system.Key ResponsibilitiesManage claims related projects based on business needs and...

  • Claims Specialist

    2 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Popular SL. Full time

    Job SummaryWe are seeking a highly skilled professional to join our Claims Control & Specialised Claims Unit at Allianz Popular SL. As a key member of our team, you will be responsible for Market Intelligence, serving as a Claims Specialist, overseeing Performance Management, and handling Fraud Management.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

    In this Claims Specialist role with Prudential, you will be responsible for managing claims due diligence and investigation processes to ensure they are carried out efficiently and effectively.Key Responsibilities:Conduct and drive claims investigation of suspicious, early, and fraudulent claimsBuild an effective investigation and due diligence...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Part time

    Job OverviewBID Operations is seeking a skilled and organized Financial Operations Specialist to support the processing of withdrawal payments with third-party Payment Service Providers (PSPs). The successful candidate will possess strong analytical skills, attention to detail, and excellent communication abilities.Key ResponsibilitiesProcess withdrawal...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Sedgwick Claims Management Services Ltd Full time

    Sedgwick Claims Management Services Ltd is committed to providing exceptional service to our clients. We are seeking a skilled Emergency Assistance Specialist to join our dynamic Call Centre team in Kuala Lumpur.Key Responsibilities:Handle a full spectrum of inbound and outbound calls for Emergency Roadside Assistance & Emergency Home Assistance across...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Lancesoft Malaysia Full time

    About the RoleLancesoft Malaysia seeks an Insurance Operations Specialist to join our team. As an operations specialist, you will play a crucial part in ensuring the smooth operation of insurance claims from registration to settlement.Your key responsibilities will include:Registration and processing of insurance claims within the specified...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full time

    About the RoleThis Senior Claims Specialist position involves handling complex claims, analyzing data, and making informed decisions to ensure timely resolution. The successful candidate will have a deep understanding of insurance regulations, markets, and products, as well as excellent problem-solving and negotiation skills.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Popular SL. Full time

    Allianz Services is part of Allianz Group, one of the world's leading insurers and asset managers and has succeeded in becoming one individual business segment by combining various businesses from different parent companies. Allianz Services is running service delivery operations in Romania, India, Mauritius, and Morocco as well as is operating Consulting...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Popular SL. Full time

    Job DescriptionAs a Motor Claims Specialist, you will manage the entire process of third-party claims within the motor claims function, including adjudicating claims related to third-party damages.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full time

    Job OverviewZurich 56 Company Ltd is seeking an experienced Senior Claims Specialist to join our team. As a key member of our claims department, you will be responsible for handling single and multi-party personal or commercial line claims of moderate to high exposure and complexity.Key ResponsibilitiesDocument claims files accurately and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Zurich Full time

    Job DescriptionAs a Senior Claims Specialist at Zurich, you will play a key role in handling single and multi-party personal or commercial line claims of moderate to high exposure and complexity. Your primary responsibility will be to ensure that claims are handled efficiently and effectively while delivering a customer-centric claims service.To excel in...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Zurich Full time

    Job DescriptionZurich is seeking a detail-oriented and experienced Third-Party Bodily Injury Claims Specialist to manage and resolve third-party bodily injury claims. The ideal candidate will investigate, evaluate, and settle claims in a timely and efficient manner.Investigation: Gather relevant information and analyze medical reports and other documentation...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full time

    Senior Claims SpecialistJob Summary: To handle single and multi-party personal or commercial line claims of moderate to high exposure and complexity within specific authority limits, to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service.Job QualificationsRequired:Bachelor's Degree and 6 or...

  • Claims Specialist

    5 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Popular SL. Full time

    About the RoleThis is an exciting opportunity to join the Allianz Popular SL Claims team as a Claims Specialist - Motor Division. You will be responsible for managing all aspects of third-party motor claims, from initial investigation to final settlement.Your key objectives will include:Attaining annual claims savings and loss ratio targetsMaintaining good...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Popular SL. Full time

    Job DescriptionWe are seeking a highly skilled Claims Resolution Specialist to join our team at Allianz Popular SL. As a Claims Resolution Specialist, you will play a pivotal role in managing third-party motor claims and ensuring seamless claim settlements.Responsibilities:Conduct thorough investigations into third-party motor claims, assess liabilities, and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Sedgwick Claims Management Services Ltd Full time

    About UsSedgwick Claims Management Services Ltd is a leading provider of claims management services. We pride ourselves on delivering exceptional results and building long-lasting relationships with our clients. Our team of experts is dedicated to providing top-notch services, and we are always looking for talented individuals to join our ranks.Job...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    BID Operations is seeking a highly organized and detail-oriented Sales Operations Associate to join our team.Key Responsibilities:Documentation Management:Manage and organize sales-related documents, ensuring they are easily accessible and stored correctly.Implement checklists and standard operating procedures to maintain operational efficiency.Regularly...

  • Claims Expert

    2 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Popular SL. Full time

    Job DescriptionThe Motor Claim Specialist - Own Damage role plays a pivotal part in managing motor claims related to own damage for Allianz entities. The incumbent will support Allianz entities in overseeing the entire process of own damage claims within the motor claims function, contributing to sustainable growth and profitability.Key...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full time

    Key ResponsibilitiesThe Senior Claims Specialist will be responsible for:Documenting claims files accurately and updating claims data in compliance with best practicesExercising judgment to determine liability and coverage determinationDeveloping case strategies and escalating issues as necessaryEstablishing timely reserves and performing ongoing review...

  • Claims Specialist

    1 day ago


    Kuala Lumpur, Kuala Lumpur, Malaysia American International Group Full time

    Role OverviewThis role is part of AIG's Claims team, supporting policyholders through challenging times. As a Travel Claims Examiner, you will be responsible for handling claims in accordance with guidelines.About the RoleKey responsibilities include communicating effectively with internal and external customers, achieving quality and quantity targets, and...