Claims Expert
2 days ago
Job Description
The Motor Claim Specialist - Own Damage role plays a pivotal part in managing motor claims related to own damage for Allianz entities. The incumbent will support Allianz entities in overseeing the entire process of own damage claims within the motor claims function, contributing to sustainable growth and profitability.
Key Responsibilities
- Claims management: Conduct thorough investigations, assessing liabilities and collaborating with legal professionals as necessary. Ensure a healthy loss ratio through effective claim management skills.
- Documentation and reporting: Regularly review and analyze claim trends and performance metrics, identifying areas for improvement and implementing corrective actions.
- Negotiation and settlement: Serve as a point of contact for escalated claim issues, working to resolve disputes and negotiate settlements effectively.
- Communication and coordination: Collaborate with external stakeholders, including customers, distributors, repair workshops, and motor surveyors to facilitate smooth and fair claim settlements.
- Collaborate with internal stakeholders to ensure alignment of coverage, policy intent, and wordings.
- Continuous improvement: Enhance claim handling processes and contribute to the continuous improvement of claims management protocols by staying updated with industry trends, legal changes, and best practices.
- Maintain good turn-around-time and claims service level standards to ensure that customers' claims experience is met.
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