Operational Support Specialist
4 days ago
Job Summary
This role plays a crucial part in the operational support of Life and Family servicing requests, processing service requests as authorized, and performing various responsibilities periodically assigned by the supervisor.
Key Responsibilities
- Liaise and coordinate with superior and IT or system support to ensure smooth operation.
- Support business process analysis and digital projects, including:
- Assist superior in preparing system/business requirements and business process reviews.
- Prepare test scripts and perform User Acceptance Testing.
- Prepare sign-off documents from stakeholders.
- Prepare implementation sign-off documents.
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