Operational Support Specialist

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Zurich Australian Insurance Ltd. Full time

Job Summary

This role plays a crucial part in the operational support of Life and Family servicing requests, processing service requests as authorized, and performing various responsibilities periodically assigned by the supervisor.

Key Responsibilities

  1. Liaise and coordinate with superior and IT or system support to ensure smooth operation.
  2. Support business process analysis and digital projects, including:
  • Assist superior in preparing system/business requirements and business process reviews.
  • Prepare test scripts and perform User Acceptance Testing.
  • Prepare sign-off documents from stakeholders.
  • Prepare implementation sign-off documents.
Perform all activities to achieve reasonable quality, performance, and within the agreed timeline.

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