Operations and Compliance Lead

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time
Senior Insurance Operations

We are seeking a results-driven Senior Insurance Operations professional to join our team. The ideal candidate will have experience in customer service operations for insurance products and be well-versed with the Malaysia insurance industry products and regulations.

Key Responsibilities
  • Develop and implement customer service process flows and responses that ensure efficiency, accuracy, and compliance with local regulations.
  • Generate comprehensive reports on volumes, trends, and key performance indicators.
Requirements
  • Bachelor's degree in Business Administration, Operations Management, Finance or a related field.
  • Minimum 3 - 4 years experience in customer service operations for insurance products or a related field.


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