Cloud Computing Professional
2 weeks ago
Amazon is a global leader in cloud computing, providing innovative solutions to customers worldwide. Our data centers are the backbone of our operations, and we are seeking a skilled Data Center Operations Technician to join our team.
We are committed to fostering a diverse and inclusive workplace where all employees can thrive. We offer a range of benefits, including ongoing training and development opportunities, a collaborative and dynamic work environment, and opportunities for career advancement and professional growth.
In this role, you will be responsible for the on-site management of hardware lifecycle of our IT infrastructure, including server rack installation, hardware break-fix on various components, and troubleshooting network issues. You will also participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.
Responsibilities:
- You will work as part of the Operations team; whose primary responsibility is the maintenance and upkeep of the data center infrastructure.
- Your role and responsibilities include, but are not limited to, server rack installation, hardware break-fix on various components, troubleshooting network issues also responding to emergent situations that affect operational stability.
- You will work and meet SLAs against assigned trouble tickets via a directed workflow, be the first line touch point for hardware troubleshooting and technical issues.
- You will perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
- You will participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.
- You have the knowledge of the policies and procedures, including safety and security, within your department, and understand the appropriate application of such knowledge.
- You will contribute to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment.
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